When your letting agent fails you?

Letting agent stamping tenancy documents during a landlord compliance review ahead of the Renters’ Rights Act

by Readers Question

12:01 AM, 2nd November 2026, 1 week ago 13

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Landlord News Landlords Questions

Hello, I am leaving my letting agent and transferring to another. This is because they have only checked on my property once in 3 years when it was supposed to be 6 monthly. (My insurance requires a 6 monthly inspection).

The agent has charged my 6 weeks rent as an exit fee. They claim this is in the contract, which it might well be but they never sent me a copy of the contract.

Also I was verbally assured there was ‘no tie in period so I could get out at any time’. However I was not told about a six week rent fee.

Also the agent has been charging me 3% for a rental guarantee scheme which I did not sign up for. I am claiming negligence and breach of contract on their part.

They have referred this to their internal review but in the meantime I am out of pocket to the tune of £2,400.

What is my legal position and how can I get the rent back if they rule against me?

Thank you,

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Tags: changing letting agents, landlord agent dispute, Landlord rights, letting agent complaints, letting agent contract, letting agent exit fees, missed property inspections, rent guarantee charges

PH

Member Since May 2021 - Comments: 426

9:44 AM, 10th November 2026, About 1 day ago

I paid 1K to exit my contract with the agent due to incompetence, best thing I did. I’ll get my money back after 9 months . The case is with the
TPO although I’m not expecting any reimbursement but still worth it. It’s time agents were made to pay for mistakes but no ….it’s always the landlords fault.

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joe bloggs

Member Since June 2013 - Comments: 840 - Articles: 1

7:25 PM, 10th November 2026, About 15 hours ago

Reply to the comment left by PH at 09:44
You could sue then in small claims court with little cost and risk. the tpo are a joke imo (and experience).

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PH

Member Since May 2021 - Comments: 426

8:01 PM, 10th November 2026, About 15 hours ago

Reply to the comment left by Joe Bloggs at 10/11/2026 – 19:25
Thanks Joe, my case is now in month 7 with TPO, not expecting anything but who knows. I think the leaving terms are ambiguous and to a consumer landlord that is not acceptable..imo of course.

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