16:37 PM, 20th November 2020, About 10 months ago 2
Official Property118 insurance partner, The Home Insurer, is delighted to announce it has won the 2020 UK Customer Service Excellence Award for Best Customer Retention and Loyalty.
The award was open to the UK insurance industry and focussed on evidence of customer care initiatives that positively influence the customer journey and encouraged retention and repeat business.
With a renewal retention rate of over 90% backed up with a Feefo independent customer review score of 4.9 out of 5, The Home Insurer beat a quality packed shortlist of competitors to win the prestigious prize.
“We are very honoured to have won this award for customer retention and loyalty, it shows that our hard work is being recognised not only by our customers but our industry peers and standard setters as well,” said The Home Insurer, Director, Jason McClean.
“We are a small fast-growing company that puts the customer front and centre with all that we do. We offer a full-service brokerage and personally assist clients at every and any stage of their insurance journey; from quotes, buying, renewing, claims and through to amendments or cancellations. We make genuine personal connections with many of our customers.
“We deliver accurately disclosed risk submissions to our insurer partners that then returns bespoke policies to our clients. The quality of the submission and policy then offered ensures a happy customer and high probability of renewal due to the trust built up in the process.
“Our approach works for our customers and it also works for our underwriters – they know what we are doing is right, professionally disclosed and accurate. It makes for the right policy at the right price and we are always looking to innovate and improve our services.
“A big thank you to our customers for believing in and trusting us. Thank you to our suppliers for trusting our professionalism and engaging with us on the numerous policy enquiries we refer every day. Thank you to the UK Customer Service Excellence Awards for recognising our work. Lastly, well done to the ever-growing team at The Home Insurer for delivering such superb service.”
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