Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Simpson
7:36 AM, 14th January 2023, About A year ago
Amazing! Doug and I posted the same advice almost simultaneously!!!
CMS
7:45 AM, 14th January 2023, About A year ago
Hi, sorry to hear about your situation. Assuming that your tenant's on an AST and the fixed term has now expired then the section 21 route is clearly what you are referring to and unfortunately the speed with which these are dealt with is very much down to the Court dealing with the matter and the tenants attitude to receiving an eviction notice.
If the tenant doesn't want to leave then they can drag out the eviction by defending the claim (arguing the notice is invalid for some reason) which means the Court will likely set a hearing. Even if the Court dismiss the defence and grant you the possession order the tenant can claim 6 weeks grace on the basis that the eviction will cause them undue hardship.
I have had one recently which managed to sail through, Court granted order as not defended and tenant left within the timescales set by the Court, and so the eviction took around 2 months. On the other hand i had one which took 11 months because of the Court backlog and a difficult tenant.
On a practical note, have you considered whether the property is sellable with the tenant in place? If this really isn't an option then the first thing you should do is speak to your mortgage company and explain the situation. Clearly getting into arrears is not ideal however you have to remember that, even if you are in arrears, a mortgage company doesn't want to repossess your property. If they repossess they are only going to have to deal with the eviction themselves which they are not going to want to do unless they absolutely have to.
If you get a decent lawyer to deal with the possession claim you could ask them if they would contact the mortgage company for you and explain that the eviction process is under way and they will keep them updated with progress. If you do this and explain the position to the mortgage company you may find that they agree to take reduced mortgage payments until the sale is complete. I appreciate that this means that the arrears are going up and, when the property is sold, you will have to pay the mortgage inc arrears off, however if getting rid of the property and paying your mortgage off is what you need/want to do this may be your best option.
I appreciate that mortgage companies aren't known for their empathy but, as I said above, if you look at it from their point of view - if they repossess they are only taking on a problem that you are already in the process of dealing with.
If you want any more help or to have a chat about your situation feel free to message me and we can arrange a call.
Stay positive. Best, Charles
Peter Edmonds
9:26 AM, 14th January 2023, About A year ago
I inherited part of a property. In order to distribute the money, it was let to pay for care home fees. I told the tenant informally (Sept 21) that I would be issuing a section 21 for the end date on AST (Feb 26th 22) offering them their last months rent (£2200) back. The S21 was issued in Nov 21. They did not leave My insurance company took over proceedings. Court order was issued for July 3 22 my solicitor applied for bailiffs and they were evicted by bailiffs on 7th Sept 22. They paid their rent until the court order date. They were clear the council would rehome them if they were evicted. But they did not expect to with their 4 children being put in an budget hotel. They were still in it on Dec 16th my last contact with them.
Marcus J
14:38 PM, 14th January 2023, About A year ago
Why not organise a meeting face to face with your tenants to discuss a rent rise to save evicting them
Personally in my opnion don't rely on your agents to deal with this matter
Robert Mallindine
17:32 PM, 14th January 2023, About A year ago
Welcome to the Real world it happend to me I had to go back to court and get bailiffs in and what a joke that is they told me its a delicate situation the tenants have got no where to go so I told the ballif to do what they are paid to and got charged another hour and the tenants disappeared and got left with a £ 22,000 bill
Octavian Birsanu
20:57 PM, 14th January 2023, About A year ago
Hi. My tenants forged a 4 pages contract with shocking clauses (£300 per month with all bills included) and they got it certified and legalised to the notary in my absence! Last week S21 expired and they said they are not going going to leave the property because they have a valid contract until July 2024! I managed to get a copy of that contract from the notary and because my forged signature was on the last page, they just replaced the first pages with new ones with new dates...and are asking me now to pay them £5000 to vacate the property (£300x17 months until July 2024).
Police said they cannot do anything because is a civil thing and I cannot find a solicitor to help me even I wrote to many companies.
Landlord of 25 years
5:22 AM, 15th January 2023, About A year ago
My tenant stopped paying his rent during covid. It took me 5 months before I could go to court then 7 months to get a court date. He didnt turn up I got an immediate repossession order 28.7.22. After 6 weeks the county court had still not issued the warrant. I paid and extra £2500 to go to the High Court. The High court warrant was supposed to take 10 days it took 5 weeks. I used private bailiffs who were brilliant and with the police he was evicted 14.11.22. The whole process to 17 months and cost £25000. Now I find out he was receiving rent allowance in his benefits all along. He is guilty of DHSS fraud - what are they doing about it - nothing. He didn't pay his council tax or electricity and has lived for free for 18 months with no consequence to him. This is theft. There are women with children in prison for having stolen less than 25 grand. Why is stealing from your landlord not a crime ???
Landlord of 25 years
5:26 AM, 15th January 2023, About A year ago
Reply to Mel. You have no choice but to use the court system which is broken. I wish I had gone to Quality Bailiffs of London at the outset. It will take you months to get your tenant out but years if you do not do it properly and get cracking.
Ray Guselli
9:49 AM, 15th January 2023, About A year ago
Reply to the comment left by Ray Guselli at 13/01/2023 - 12:12Just an update.
I already mentioned about how good our local court is.
I went on Friday with the N325 requesting a warrant for possession of land and bailiff attendance etc.
I explained the problems with the tenant and disruption for neighbours: the court officer issued the warrant that day and emailed me to confirm so.
Could not ask for better service than that.
Ray
C CA
14:28 PM, 15th January 2023, About A year ago
Reply to the comment left by Octavian Birsanu at 14/01/2023 - 20:57
This is horrendous.... why can the professional bodies like NRLA /we put together these cases and forward to politician, councils, charities like "shelter" and medias organisations to argue our case for a more balanced fairer law/regulations ????????????????????????????????????
I am so sorry to hear but don't give up.. I would not pay for them to leave and would take to the end even if that mean they end up homeless on the street..
try property specialised solicitor
I THINK IT MAY BE THE CASE OF FORMING A TRADING UNION TYPE OF LLs...
YES, A LLs TRADING UNION WITH LEGAL MUSCLE TO FIGHT BACK ... representing members including in court also protecting against bad tenants & politicians....The NRLA model no longer function..... producing data/survey and like does no longer have effect as government at all level do the same and can twisted whichever way they like. WHAT DO YOU THINK? I would be keen to hear your thoughts