Tag: housing ombudsman

Social housing landlords urged to overhaul complaint systems

Author: Property118.com Landlord News Team

22nd April 2026, 2 days ago | 0

The social housing sector needs to better handle complaints and run on “good infrastructure rather than goodwill”, new research claims. A...

Housing Ombudsman sets targets to tackle social housing complaints

Author: Property118.com Landlord News Team

11th March 2026, 1 month ago | 0

The Housing Ombudsman has set out its plans to tackle a rise in complaint cases involving social housing landlords. Over...

Ombudsman calls for stronger apologies from social housing landlords

Author: Property118.com Landlord News Team

4th March 2026, 2 months ago | 5

Social housing landlords are being urged to apologise for mistakes after a report revealed that residents suffered due to failures....

Social housing landlords failing residents on compensation

Author: Property118.com Landlord News Team

11th February 2026, 2 months ago | 0

The Housing Ombudsman has called for fair compensation across the social housing sector after a report found that social housing...

Failures by social housing landlords continue even with Awaab’s Law

Author: Property118.com Landlord News Team

22nd December 2025, 4 months ago | 0

Despite Awaab’s Law already being in place for social housing landlords, many are still failing in their duties, including incidents...

Social housing landlords fail to tackle repairs ahead of Awaab’s law

Author: Property118.com Landlord News Team

25th September 2025, 7 months ago | 0

The Housing Ombudsman reveals social housing landlords are still failing in their duties ahead of Awaab’s Law coming into effect...

Housing Ombudsman criticises social housing landlords over delays in fixing faulty windows

Author: Property118.com Landlord News Team

18th August 2025, 8 months ago | 4

The Housing Ombudsman has slammed housing associations and councils for having “no justification for the conditions some residents have endured”...

Council launches Good Landlord Plan after housing failures

Author: Property118.com Landlord News Team

11th July 2025, 10 months ago | 3

A council has promised to “become a good landlord for tenants and leaseholders” following a series of failures in its...

Leaseholders failed by councils and housing associations claims Housing Ombudsman

Author: Property118.com Landlord News Team

2nd July 2025, 10 months ago | 1

Local authorities and housing associations have come under fire for failing in their duties as landlords to leaseholders. A report...

Social housing landlords must rehouse tenants under new Awaab’s Law rules

Author: Property118.com Landlord News Team

27th June 2025, 10 months ago | 6

Awaab’s Law will require social housing landlords to provide and pay for alternative accommodation if a tenant’s home cannot be...

Call for landlord tax incentives as social housing complaints soar

Author: Property118.com Landlord News Team

23rd June 2025, 10 months ago | 4

A shocking 474% increase in complaints about substandard living conditions in social housing has sparked urgent calls for a stronger...

Greater Manchester mayor wants to tackle ‘profiteering landlords’

Author: Property118.com Landlord News Team

3rd June 2025, 11 months ago | 14

Greater Manchester’s mayor, Andy Burnham, has slammed the region’s housing system which is facing a £75 million temporary accommodation bill...

Fears of ‘social disquiet’ as social housing repair complaints soar 474%

Author: Property118.com Landlord News Team

30th May 2025, 11 months ago | 7

The Housing Ombudsman has sounded the alarm on a deepening crisis in England’s social housing sector which could lead to...

Social housing landlords still failing on emergency repairs ahead of Awaab’s Law

Author: Property118.com Landlord News Team

28th May 2025, 11 months ago | 1

Social housing landlords are still failing to carry out emergency repairs, despite new legislation coming into force. Starting in October,...

Housing Ombudsman urges social landlords to improve communication

Author: Property118.com Landlord News Team

25th April 2025, 12 months ago | 0

The Housing Ombudsman says it is crucial for social landlords to refine their communication strategies to prevent the unintentional stigmatisation...

Social landlord improves rent arrears and complaint handling after major failings

Author: Property118.com Landlord News Team

11th April 2025, 1 year ago | 0

A leading social landlord says it has carried out a significant overhaul of its operations after it wrongly informed a...

Housing Ombudsman criticises social housing landlords for failing to address safety complaints

Author: Property118.com Landlord News Team

21st March 2025, 1 year ago | 0

The Housing Ombudsman has slammed social housing landlords for failing to act on safety complaints which left one disabled woman...

Housing Ombudsman urges action after failures in rat infestation and damp and mould cases

Author: Property118.com Landlord News Team

12th December 2024, 1 year ago | 0

The Housing Ombudsman is urging the social housing sector to prepare for Awaab’s law after one housing association left a...

Housing association slammed by the Housing Ombudsman

Author: Property118.com Landlord News Team

6th December 2024, 1 year ago | 2

The Housing Ombudsman has published a scathing report criticising Hyde Housing Association for repeated failings in repairs, complaint handling and...

Council faces criticism for lack of smoke alarms

Author: Property118.com Landlord News Team

3rd December 2024, 1 year ago | 7

Ben Beadle, CEO of the NRLA, has slammed Southwark Council for failing to manage their properties after the Regulator of...