Tag: housing ombudsman

Ombudsman urges social landlords to prioritise complaint handling

Author: Property118.com Landlord News Team

20th November 2024, 1 year ago | 0

The Housing Ombudsman has released its latest complaint handling report, highlighting the need for social housing landlords to prioritise a...

Housing Ombudsman reports spike in social housing complaints

Author: Property118.com Landlord News Team

6th November 2024, 2 years ago | 0

The Housing Ombudsman has slammed social housing providers for failing to meet legal requirements and safety hazards. In a new...

Housing Ombudsman launches special investigation into London council

Author: Property118.com Landlord News Team

1st August 2024, 2 years ago | 2

The Housing Ombudsman has announced a special investigation into Lewisham Council following a damning record of complaints handling. A staggering...

Social and council landlords urged to improve complaint handling

Author: Property118.com Landlord News Team

22nd July 2024, 2 years ago | 0

The Housing Ombudsman has revealed a worrying rise in the number of social and council landlords failing to follow proper...

Social housing landlord slammed for mushrooms growing in a mouldy bedroom

Author: Property118.com Landlord News Team

20th March 2024, 2 years ago | 3

The Housing Ombudsman has severely criticised social landlord Guinness Partnership for failing to fix problems in tenants’ homes – including...

Council tenants awarded £40,000 for damp and mould issues

Author: Property118.com Landlord News Team

19th March 2024, 2 years ago | 0

Three council tenants have been awarded a total of £40,000 by the Housing Ombudsman after enduring unacceptable living conditions caused...

Housing Ombudsman prepares for a surge in social housing tenant complaints

Author: Property118.com Landlord News Team

13th March 2024, 2 years ago | 0

The Housing Ombudsman has launched a consultation on its business plan following a record year of complaints. Compared to the...

Council slammed by Housing Ombudsman for poor repairs and complaints handling

Author: Property118.com Landlord News Team

21st February 2024, 2 years ago | 6

A special investigation by the Housing Ombudsman has exposed how Hammersmith and Fulham Council failed to provide adequate repairs and...

Lambeth Council fails tenants with its complaint handling, says Ombudsman

Author: Property118.com Landlord News Team

12th January 2024, 2 years ago | 0

Lambeth Council has been criticised by the Housing Ombudsman for its inconsistent and inadequate complaint handling from its tenants, despite...

Social landlord slammed by Ombudsman for mould and rat infestations

Author: Property118.com Landlord News Team

18th December 2023, 2 years ago | 4

Social housing landlord Sovereign has been criticised by the Housing Ombudsman for its failure to provide safe and secure housing...

Nationwide mould and damp concerns in PRS

Author: Property118.com Landlord News Team

1st December 2023, 2 years ago | 11

Mould and damp have become an issue for people across the country, according to a new survey. According to energy...

Ombudsman slammed for council’s £66k fine when PRS landlords would have been fined £2 MILLION

Author: Property118.com Landlord News Team

27th October 2023, 3 years ago | 21

The Housing Ombudsman has been slammed by a legal expert after it handed out a fine of £66,441 for poor...

Social housing complaints soar amid poor conditions and safety issues

Author: Property118.com Landlord News Team

17th October 2023, 3 years ago | 1

The Housing Ombudsman has published a challenging picture of social housing complaints with a 323% increase in severe maladministration findings...

Local authorities are using selective licensing as a ‘cash cow’ – Special Report

Author: Property118.com Landlord News Team

15th September 2023, 3 years ago | 8

Lots of councils see selective licensing schemes as a way of improving housing stock in the private rented sector (PRS)...

Social housing landlords slammed for not complying with complaint orders

Author: Property118.com Landlord News Team

7th March 2023, 3 years ago | 0

The Housing Ombudsman says that a quarter of the complaint handling failure orders (CHFOs) issued in the last three months...

Housing Ombudsman urges social landlords to deal with mould

Author: Property118.com Landlord News Team

30th November 2022, 3 years ago | 6

All social landlords are being urged to tackle complaints relating to damp and mould – and not blame a tenant...