16:57 PM, 11th January 2012, About 11 years ago
Responsible landlords are investors and business people who should present a ‘professional’ face to their tenants and letting agents.
Not only are there harassment and equality laws designed to stop some of the more outrageous dealings perpetrated by landlords caught up in a spiraling web of anger, but the courts look badly on bullies who do not follow the rules.
The first problem is negotiating face-to-face or on the phone about property problems or rent arrears.
The tenant is not a professional and is not expected to take the heat out of disagreements. They often feel victimised or unfairly treated because of something a landlord often has not done – like carrying out a repair.
Any experienced solicitor will confine negotiations to letters because it’s easy to see what both sides have said and provides an audit of the problem.
The same goes for handling disputes with suppliers, councils and official bodies – write to someone at the top as remarks on the phone are not always recorded on a file.
Here are some good points to consider when writing a letter:
Reasonable people who make their point dispassionately are more likely to carry the day than those who try to bully or shout down the arguments of others.