Rental complaints system for tenants proposed

Rental complaints system for tenants proposed

10:36 AM, 19th February 2018, About 5 years ago 4

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Sajid Javid, the Housing Secretary, has released new plans over the weekend to create a simple complaints procedure for ‘consumers’ (tenants) to gain access to dispute resolution and compensation and indicating tenants should have “a clearer version of redress for their grievances.”

The PRS currently has no compulsory complaints system as there is in industries such as banking with the Financial Services Ombudsman and a two month consultation will consider areas such as:

  • A single Housing Ombudsman
  • Dispute resolution
  • Compensation awards
  • Register to name and shame ‘rogue’ landlords renting homes not fit for habitation
  • If homes builders should be required to join an ombudsman scheme, following on our commitment to expand redress to tenants of private landlords

Sajid Javid said: “For too long, tenants and homeowners have navigated multiple complaints procedures to resolve disputes about everyday household repairs and maintenance.

“Fixing this housing crisis is about more than just building homes, it’s ensuring people have the answers available when something goes wrong.”

Hopefully this is not just an attempt to take everyone’s eye off the ball for the real fix which can only be building more homes.

In a addition if access to a complaints procedure is too easy then who is going to pay for malicious claims – Landlords?

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Sam Wong

11:31 AM, 19th February 2018, About 5 years ago

Will landlords have the same channel to speed up getting rid of non paying and trouble making tenants too ?
Or is this another one of those one way traffic ?

A register of rouge landlords AND bad tenants would be a great idea.


11:58 AM, 19th February 2018, About 5 years ago

I've said it before, I'll say it again 'landlord' is a dirty word and are seen by many as rich capitalists living off the less fortunate, a very Victorian attitude in my view, but sticks! Tenants get all the simpathy and thrive on it!

terry sullivan

12:25 PM, 19th February 2018, About 5 years ago

another blow for Conservatism from the faux-tories

Ros poldermans

13:54 PM, 19th February 2018, About 5 years ago

Register to name and shame ‘rogue’ Tenants I hop

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