20% rise in complaints to TPO and £2.20 million in compensation
11th May 2020
The Property Ombudsman (TPO) has released its 2019 annual report reflecting continued demand from consumers for dispute resolution services. The report reveals TPO received 30,356 enquiries in 2019, up only 4% on 2018. Of these, 5,106 went on to be formal complaints, a rise of 20%. Despite a significant increase in complaints, compensatory awards paid […]