No terms and conditions and Letting Agent changed name owing money?

by Readers Question

10 months ago

No terms and conditions and Letting Agent changed name owing money?

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No terms and conditions and Letting Agent changed name owing money?

About 3 years ago as a total novice in the letting business I requested that an agent manage my property.
The Letting agent did not give me a brochure when I met him at my property nor did he send me one. All my communications with the Letting Agent were subsequently done by email.

I signed a one page agreement which failed to mention the most basic information which at the time I thought was some kind of preliminary agreement, to which a proper contract would follow. No further document was issued and I got on with my life, happily receiving rent every month.

It is not until the Letting Agent increased its management fees by 50% and referred to terms in some brochure that I realised that I have no brochure to go by!

I also realised the Letting agency had changed its name and the contact person has left the agency. The Letting Agent failed to pass on 3 months of rent and wants me to pay the equivalent of 3 months rent to come out of contract, something which I had no knowledge about and is not mentioned in the one page agreement I signed.

I terminated business with the company and opened a complaint with the Property Ombusman. What I would like to know is: since the company I signed the so-called agreement with is different from the current company, what are the legal implications?

Other than the Property Ombudsman where can I complain about this company? (I want to leave court as a last resort)?

I would be very grateful if members on this forum could give me their opinion and advice on the matter.

Thanks and regards,

Louisa



Comments

Neil Patterson

10 months ago

Hi Louisa,

Until they have a ruling against them I have left the agents name out.

Do you know if they had Client money protection insurance and what company insured them as that would be my very next call.


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