Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 3 weeks ago 35
Newham council are the first Council to take the step to rate lettings agents using a star marking scheme from 0 (cause for concern) – 5 (no concern) the list will then be published on their website.
Newham Council have decided to launch this scheme to protect tenants and landlords from rogue agents as they will be able to gauge their reputation by the star system and be able to see others past experiences of the agent for example deposit disputes, high fees and complaints response’s.
The agents are rated on their performance such as complying with sector legislation, best practice and best service to landlords and tenant.
In 2015 Newham’s Fair Lettings Project started to audit local agents and from this they have been able to issue the agents ratings, if agents are not happy with the ratings they have the right to appeal within 21 days.
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