Newham Local Authority launch Agent rating scheme

Newham Local Authority launch Agent rating scheme

16:22 PM, 23rd August 2017, About 5 years ago 4

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Newham council are the first Council to take the step to rate lettings agents using a star marking scheme from 0 (cause for concern) – 5 (no concern) the list will then be published on their website.

Newham Council have decided to launch this scheme to protect tenants and landlords from rogue agents as they will be able to gauge their reputation by the star system and be able to see others past experiences of the agent for example deposit disputes, high fees and complaints response’s.

The agents are rated on their performance such as complying with sector legislation, best practice and best service to landlords and tenant.

In 2015 Newham’s Fair Lettings Project started to audit local agents and from this they have been able to issue the agents ratings, if agents are not happy with the ratings they have the right to appeal within 21 days.

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Rob Crawford

10:56 AM, 24th August 2017, About 5 years ago

Seems like Newham Council could have saved some money and utilized the following website: Bristol City Council are taking an interest in this website and it will be presented to members of the Association of Local Landlords (Wessex) at their next Bristol meeting on 11th Oct.

Luke P

11:00 AM, 24th August 2017, About 5 years ago

If 5 stars is 'no concern' and 0 stars is 'cause for concern', one can reasonably assume that 4, 3 & 2 stars are incrementally further causes for concern.

I note that 'best practice' and 'best service' are judging criteria, but just because you may not necessarily follow 'best practice' (despite being perfectly legal) or give 'best service', which would no doubt lose you a star or two, does not in any way indicate *any* 'cause for concern' yet this is what their rating system will suggest.


12:10 PM, 24th August 2017, About 5 years ago

Dear Luke
Newham have advised landlords and tenants not to deal with agents that have a rating lower than 3 stars.
The purpose of the scheme is to protect landlords and tenants from rogue landlords, the council states that since the introduction of the rating system the levels of standards have improved. Over 70% on the register have three stars or above.

Luke P

16:34 PM, 24th August 2017, About 5 years ago

Reply to the comment left by Sherrelle Collman at 24/08/2017 - 12:10
What they are suggesting is that anyone with anything other than five stars is considered, to whatever degree, a cause for concern, which according to their criteria would include those following every rule going (but perhaps not necessarily giving 'best practice'). A lack of best practice, no doubt rating you to an absolute maximum of four stars, suggests there's an element of 'concern' when in reality there may be absolutely no 'cause for concern' (as with a five star rating), only that 'best practice' or 'best service' is not employed. Hardly the definition of whatever level.

It's a subtlety, but an important one and one I would suggest Newham are not in a position to cast judgment on.

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