Fergus Wilson Panorama documentary – now available on iPlayer22:10 PM, 18th March 2019
About 19 hours ago 73
The property, and particularly my room, started developing mold problems last January. I immediately contacted the agency that takes care of the property to inform them.
An inquiry was made and it turned out that the whole building was having an issue. The council was involved but didn’t claim responsibility.
The common areas were fixed quickly, however, no solution was presented for my room as I didn’t want to spend a night in a freshly painted room. The landlord was reluctant to arrange a temporary accommodation, and so the problem kept on being dragged further, being only resolved while I was on holiday, in mid August. Approximately 8 months (most of my tenancy) was spent in a moldy room. I believed, possibly naively, that the landlord had my best interest and comfort in mind, so I didn’t ask to terminate the contract.
The landlord has insurance for the property, and the building itself has insurance. A claim was made but it did not succeed. I asked for some sort of compensation for the problem, such as three months rent. In the contract it’s clearly stated that the landlord has to return any rent while the room is deemed unlivable for any hazard the landlord is insured against (e.g., fire, mold). The landlord and the agency refused any kind of compensation.
As a result I said I would then need to escalate this, as I find it not acceptable. The message from the other side was: “Do you want to renew the contract at the end? You shouldn’t pester the landlord or he’ll be less keen to renew”. Added, they proposed not to increase my rent on the second year as a compensation.
To me, these are some of the most unprofessional, and shady, business practices I’ve ever witnessed.
Any advice on how to move forward?
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