Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
5:18 AM, 6th September 2012, About 11 years ago
I have been a managing agent for the past 21 years looking after a large portfolio of leasehold property; I also run a specialist business dealing in lease extensions and the buying and selling of freeholds for many clients so I have quite a bit of knowledge about the housing market. Over the past 10 years I have built up a buy to let portfolio. That sounds like a great deal of experience but I would really like everyone to know that I am learning something each day from all of you who write on Property 118. I am always open to advice.
The point I want to make is really simple. Given the diversity of the housing market why is it okay for the Prime Minister to appoint a Housing Minister whose biggest claim to fame seems to be being President of the NAEA. I am sure that he is a very nice man but where is his experience of dealing with the actual issues on a day to day basis, putting his own money into the property market and appreciating the difficulties faced by those to do just that.
Throwing money at the problem will not help; providing more funding but allowing lenders to charge massive "product fees" will not help; making letting by private landlords more complicated will not help. This needs a joined up approach from a committee comprising representatives of landlords both private and social housing; tenants' associations, lenders, housebuilders and government meeting all focused on a fair and sensible housing policy which encourages investment in the private rental sector; provides an efficient social housing sector using both public sector and private landlords and a sensible mortgage policy providing long term loans at sensible rates of interests to enable people to buy their own homes and investors to increase their portfolios and the supply of property on the market.
Another important issue that needs to be addressed by government is that tenants who do not pay their rent are, in effect, squatters and the process for removing them (if the eviction is justified and there are no extenuating circumstances) should be quick and based on criminal law in my view.
Is this too much to hope for?
Please be gentle with your replies. This is my first long post!!!
19:49 PM, 6th September 2012, About 11 years ago
looks like an excellent opportunity to approach a new minister with a new idea.
20:54 PM, 6th September 2012, About 11 years ago
Looks like this housing minister is my MP!!!
I know I didn't vote for him.
Should I send him a question or attend a surgery to put such a question that cosmo has raised.
I would have thought that the housing minister would know all about sites like this.
I bet he has never heard of this or any other LL forum websites.
Just think how mich he could learn just by acquainting himself with the information imparted on this and other sites!!?
I might just mention it if I ever see him; not that he would take any notice!
21:56 PM, 6th September 2012, About 11 years ago
Your post is far too sensible for anyone in govt to take any notice of.
Now propose licencing LL and introduce planning restrictions to prevent HMO type accommodation being made available and UC being paid to tenants rather than any PRS landlord and you might get noticed.
Until that happy day occurs we can swap intelligent thoughtful posts for the converted.
We can then exist in our little fantasy world where we have a fair idea of what needs doing but knowing that nobody will take the slightest bit of interest in what we say.
After all what do we know!?.....we are only LL, why would anyone think of asking us!!!?
23:00 PM, 6th September 2012, About 11 years ago
Why don't you approach him and tell him that there are people with whom you are in contact who would be prepared to give up time to help to get things right. My thoughts were literally put together as I was typing the original comment and if I really put my mind to it I could probably come up with a sensible plan myself.
The only problem is I would be ignored.
Last year after the riots I watched Newsnight where a Labour politician basically tried to blame the entire problem on greedy landlords who did not provide proper housing for the poor who were venting their frustrations by stealing and looting.
He said that he welcomed ideas from his constituents and others as to how the social housing problems could be solved and better properties made available and like an idiot I spent two hours writing him a opinion on how if the Benefit Office would make payments direct to landlords who could be then be sure of getting their rent they (the Benefit Office) could spend their time ensuring that properties were kept in good order with (say) six monthly inspections. Landlords who chose to let their properties could register with the Benefit office and pay them a small fee (rather than a letting agent) for finding suitable tenants and ensuring that both the landlord and the tenant fulfilled their part of the bargain. Tenancies could be fairly long term leading to community cohesion.
Not a perfect solution but the germ of one I think
Did I get an answer? Don't be daft
0:05 AM, 7th September 2012, About 11 years ago
Yes I might just do as you suggest.
Can I suggest though that you borrow Mark's brick wall, you will find that you need it!
You will gradually realise that sensible ideas are not considered which is why you will need that brick wall to bang your head against!!
1:09 AM, 7th September 2012, About 11 years ago
a journey of a thousand miles starts with the first step.
i never said it would be an easy journey. expect a difficult one.
4:23 AM, 7th September 2012, About 11 years ago
I have just written to the NEW MINISTER at email@example.com welcoming him to the poison chalice of Housing Minister. I have pointed out to him that he could, if he took the time to read the various comments on this blog, get a fast and accurate assessment of the issues that occupy the minds of us landlords. I even gave him some advice, but mine would probably not be the same as yours, or then again, it might. Why not send him a welcoming email and BRIEFLY outline your concerns with suggetions as to how he might address some of the very serious issues that concern us.
Dont moan about him and his appointment. MAKE HIM WORK FOR US. That is what he was elected to do. Let us tell him what we want and chase him to ensure he does it. We can but live in hope!! Oh yes, don't forget to copy your own MP in on the email.
Mark Alexander - Founder of Property118
13:53 PM, 7th September 2012, About 11 years ago
What an inspiring post - great idea and thank you so much for the plug for Property118.
17:02 PM, 7th September 2012, About 11 years ago
Everyone's comments are brilliant BUT individual e mails will not do anything. I don't think any of us are moaning but the appointment is the latest in a long line of people who have tinkered around the issue of housing in the 21st century. Sending e mails is great but I doubt then will even be read by the Minister. I would love to hear him come on to Property 118 and tell me I am wrong and then we could start a dialogue.
The only thing that MIGHT help is an e mail from Mark as the founder of Property118 pointing out the need for a joined up Housing Policy - and not the headline nonsense in the papers today about making loft and rear extension planning permission irrelevant for a years - and that if the Minister wished he could avail himself of either the website or individuals with experience who were willing to help.
More importantly until all these opportunist politicians who are desperate for their turn at the top table as a Cameron Cutie or a Millibabe or whatever the press want to call them realise that Housing is an area which needs long terms planning and co-operation the whole thing is nonsense and everyone is banging their head on the wall. The country needs a cross party agreement to implement policy which will remain in place even when next Prime Minister wants to make his mark and that means a lot of forward thinking and not just the kind of knee jerk responses of the past 20 or so years when a political party gets hot over an issue promoted by the Press