Letting agent regulation proposals unveiled

Landlords could gain a public register of letting agents and enforceable rules on conduct under proposals for tighter regulation of the sector.

The Lettings Industry Council (TLIC) has published a report calling for a new framework to address what it describes as ‘inconsistent and limited accountability’.

Its research from 2025 found that 65% of agents hold no property qualification.

The council wants every practitioner to be competent, accountable and working to clear standards.

Letting agent qualifications

Lord Richard Best, chair of the Regulation of Property Agents Working Group, said: “It is great to see the whole of the lettings industry getting behind the case for regulation, qualifications and professionalism for the sector.

“The recommendations of the Group have been largely adopted by the industry, and the new report addresses some of the questions left unanswered in the original report.”

He added: “This will be of immense help to government as it takes forward the much-needed regulatory agenda.”

Theresa Wallace, the TLIC’s co-chair, said: “At a time when the lettings market continues to be affected by the consequences of the Renters’ Rights Act, the need for greater professionalisation is more important than ever.

“It is critical that the public has the utmost confidence in the integrity of the market, and we feel these recommendations can act as the basis of a more effective system of regulation moving forward.”

Standards for letting agents

Among those surveyed agents, 82% believed regulation would improve professionalism in the lettings market.

The report draws directly on that research, with recommendations covering consumer protection and career development for practitioners.

The report calls on the Ministry of Housing, Communities & Local Government to re-establish a dedicated working group.

TLIC wants an impact assessment of the proposed changes, alongside a commitment to introduce primary legislation as a matter of urgency.

It is also seeking consultation with key professional bodies to ensure the process of professionalising the market is credible.