Letting agent ignoring tenant enquiries about unprotected depositMake Text Bigger
I have new tenants and am trying to help them recover their deposit from their previous tenancy.
The tenancy agreement clearly states that the deposit of £425 is to be paid in to the DPS.
The agent has not done this – the DPS have confirmed this.
I know that ultimately it is the landlord’s responsibility to lodge a deposit but it is also the agent’s legal responsibility to give the tenants the landlord’s address, they haven’t done this either!
The agent has ignored all communication from the tenants on this matter and so I have stepped in with their authority to help them as I have more knowledge on the subject than they do.
If the agent chooses to ignore me and does not come forward with the landlord’s address what should be the next step?
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