Countdown to the Renters’ Rights Act deadline begins
4 weeks ago | 4 comments
Landlords warned over proof of service risk
8:31 AM, 9th April 2026, 2 weeks ago
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A new compliance tool has been launched as landlords face a 31 May deadline to prove tenants have received the Renters’ Rights Act information sheet.
Failing to give the tenant the relevant information would see the landlord being hit with a £7,000 fine per tenancy where receipt cannot be evidenced.
The document, published on 20 March, must go to tenants whose agreements began before 1 May 2026 and can be issued by post or email.
However, landlords are expected to demonstrate receipt to prove the tenant received the sheet.
Landlords need proof
The platform’s co-founder and chief executive, Aviram Shahar, said: “The requirement itself is straightforward, landlords need to provide the official information sheet to every tenant by 31st May, but the real issue is proving that it has actually been received.
“The burden of proof sits entirely with the landlord, and a standard email or proof of posting does not confirm that the document has been opened or read.”
He added: “What we are seeing is that this is less about sending a document and more about evidencing service in a way that stands up if challenged.
“That is where the risk sits, particularly for portfolio landlords where penalties apply per tenancy.”
Formal recording of receipt
Lendlord’s compliance tool is aimed at meeting the receipt requirement, combining document delivery, engagement tracking and audit trail functions within a single system.
At the centre of the update is an in-app acknowledgement feature prompting tenants to confirm they have read the information sheet before progressing.
Alongside that sits an e-signature function, capturing a formal record of receipt.
There is also a tenancy agreement generator, allowing landlords to produce solicitor-backed periodic agreements aligned with current statutory requirements.
Track information sheet progress
The platform has also introduced a dedicated workflow so landlords can send the document and track whether it has been opened and reviewed.
It also proves signed tenant confirmation within one dashboard.
The system is built around retaining verifiable records of delivery and engagement, particularly where service is later challenged.
Tags:
information sheet deadline, landlord compliance, landlord fines £7000, Lendlord platform, proof of service, property compliance tools, Renters’ Rights Act 2026, tenant communication
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Member Since November 2018 - Comments: 8
10:50 AM, 9th April 2026, About 2 weeks ago
I’m not sure this article is entirely accurate. As a landlord I understand I need to serve the RRA Info sheet and have evidence of that. This article seems to go further and state a landlord has to evidence the sheet has been read by the tenant. Any views on this Property118?
Member Since January 2023 - Comments: 4
11:00 AM, 9th April 2026, About 2 weeks ago
Reply to the comment left by David at 09/04/2026 – 10:50
I have simply emailed each tenant with the government information sheet attached in PDF form stating clearly that it is a government produced legal document that requires the tenant to read and understand what the new changes are from 1 May 2026. I have then asked that the tenant emails me back to confirm the reciept of the Renters Right Information Sheet and that they confirm that they have read and understood it. The email response of each named tenant acknowledging the reciept and confirming that they have both read and understood the information sheet is then my ‘watertight proof’
Member Since October 2020 - Comments: 1178
11:28 AM, 9th April 2026, About 2 weeks ago
Reply to the comment left by David at 09/04/2026 – 10:50
The tenant doesnt have to read a document to evidence that its been served. If that were the case, then every s21 notice would have failed because I doubt any tenant has ever read the How to Rent guide.
Member Since October 2019 - Comments: 401
11:54 AM, 9th April 2026, About 2 weeks ago
What about good old ‘recorded delivery’? Such simple days! Wait till A.I. gets a grip, phew!
Member Since January 2024 - Comments: 351
12:17 PM, 9th April 2026, About 2 weeks ago
Nothing like a bit of scaremongering to push landlords to subscribe to Lendlord:-)
I’m not aware of any requirement to prove that the tenant has read the e-mail, etc. Even recorded delivery would only prove delivery to the property, not that the individual tenant has opened and read the post.
Member Since December 2023 - Comments: 1590
4:00 PM, 9th April 2026, About 2 weeks ago
I had the tenants sign for receipt when I delivered their RRA rent increase.
I sat down and explained what the sheet meant (almost nothing).
I left them in no doubt that Labour, Shelter and Generation Rent were the reasons for their rent increase and that if I receive any unjustified grief from the rental business, they will be receiving Section 8 Ground 1A Notices.
Member Since January 2015 - Comments: 1450 - Articles: 1
4:02 PM, 9th April 2026, About 2 weeks ago
The Postal Rule as per contract law is enough evidence for any Court. ie Receipt of Posting from the Post Office sent from.
IF the government wanted a receipt from tenants then they should have put a receipt to be completed by the tenant for return to the landlord.
Member Since January 2015 - Comments: 1450 - Articles: 1
4:09 PM, 9th April 2026, About 2 weeks ago
Reply to the comment left by David at 09/04/2026 – 10:50
Nothing in the government’s guidance about standing over a tenant and getting them to read it to you.
What IS interesting is that no translations of the Renters Rights Act Information Sheet have been published by the government. So therefore, NOT a landlord’s problem if none of their tenants can actually read what the government has drafted.
Member Since January 2015 - Comments: 1450 - Articles: 1
4:11 PM, 9th April 2026, About 2 weeks ago
Reply to the comment left by LaLo at 09/04/2026 – 11:54
Don’t need recorded delivery just a Proof of Posting receipt from the Post Office used to send the envelope.
Member Since October 2020 - Comments: 1178
10:14 AM, 10th April 2026, About 2 weeks ago
Reply to the comment left by Judith Wordsworth at 09/04/2026 – 16:11
I agree. Last year the Court of Appeal in Khan & Khan v D’Aubigny ruled that first class post was sufficient to show that tenancy documents were validly served.