Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:37 AM, 26th July 2021, About 2 years ago
"With 62% of private rented homes having an energy rating of D or below this will largely account for why 37% of all households classed as fuel poor are in the private rented sector compared to 23% in the social sector." This may or may not be true, I don't know; but it's not just about fuel poverty it's also about CO2 emissions.
My rental property is already at level C. Last year coincidentally my combi gas boiler failed in both my rental property and my principal private residence. I looked into it and nothing made sense financially for both properties other than to replace one gas condensing boiler for another in both properties. Doing it anyway wasn't an option because the effect of both the Covid-19 outbreak the impact of government measures meant we didn't have the cash to do it "for the greater good."
It's easy to make the assumption that landlords are rich. For the majority that isn't the case; they are just small landlords supplementing their pensions or just people without pensions using property as a pension.
I also think however that whatever the private rental sector should have to do the public social housing sector should have to do; if the public sector can't do it, it's probably because what's being asked is unreasonable and making the PRS do it is just landlord-bashing.
12:02 PM, 26th July 2021, About 2 years ago
One of my properties (which was built circa 1900) has double galzing, combi boiler, TVR's and cavity insulation but only achieved an E.
I have had damp issues for a few years and have tried lots of remedial work. I eventually got an independent damp survey done which says the property is not designed to have cavity wall insulation as it cannot breathe and to remove all of it. Cost estimate around £3,500. I am in the process of making a claim to the company that installed it under a government scheme in 2010. If I get no joy there will go to CIGA (Cavity Insulation Guarantee Agency).
The EPC for this property recommends floor insulation at a cost of £800-£1200 to achieve a typical yearly saving of £59. Thats approx a 17 year payback by which time the property will probably be demolished.
It is also a problem when tenants replace low energy bulbs and you get penalised! I will probably have to go round with a bag full of low energy bulbs, install them before the next assessment takes place and take them on to the next property.
They realy do love landlords dont they?
12:19 PM, 26th July 2021, About 2 years ago
Reply to the comment left by JB at 26/07/2021 - 12:02
Both my rental property and my principal private residence have cavities; neither has cavity wall insulation and introducing cavity wall insulation would cause problems for different reasons in both properties. As installing cavity wall installation was a requirement for the last set of grants I looked at (was it called the green home scheme?) I wasn't entitled to any grants on either property and didn't do anything.
Both properties could be significantly improved, well above level C, to improve their emissions footprint. But I haven't done anything because the numbers don't stack up and I won't be able to until they do.
With my rental property the reason I would have no interest in CW insulation is because it would cause problems with damp and would cause the floor joists to rot. And of course, as you have just found out, it is a very difficult thing to reverse.
12:30 PM, 26th July 2021, About 2 years ago
So much seems to depend on the EPC inspector as well. Two mid terrace properties circa 1920's, one near heathrow. one in the medway. Near identical insulation, boiler, lighting, double glazing, cooker.
One Band C the other Band E go figure.
Then of course, has anyone else had it suggested that a fiscal inducement might improve the rating?
Does anyone know if there will be some kind of exemption if the cost of the work is too high? It was mooted a couple of years ago, but I never heard if it was adopted?
12:35 PM, 26th July 2021, About 2 years ago
"So much seems to depend on the EPC inspector as well"
Absolutely. You can go through all the assessors in a block of flats and pick the most lenient.
Really the whole thing is a joke! There's a few of us who may be laughing all the way to the estate agent.
12:55 PM, 26th July 2021, About 2 years ago
I have two neighbours; both properties have solid walls. Both are principal private residences; but they both have EPC certificates.
The EPC certificate for one house says that it can be improved by adding a biomass boiler. The EPC for the second house says it could be improved by having a microchp system. That's a reasonable thing to say for both houses. In both cases the recommendations would have improved their emissions. In both cases there seems to have been a reasonably enlightened inspector because there was a way forward for both houses that didn't entirely depend upon wall insulation. In at least one of the houses (which has lime mortar and lime plaster) internal insulation would probably cause damp issues and rotten joists.
However, the first house has just been done up and my neighbour didn't have the money to put in a biomass boiler system; the only thing that made sense was a gas combi boiler - other than replace the roof insulation he didn't have the cash to do anything else as the renovations were already expensive. The other house is presently being done up and as far as I can tell my neighbour isn't putting in a microchp system and is already having to make compromises over cost. The house already has a gas supply. So I'm guessing that whatever the recommendations in the EPC says that will end up being a gas combi boiler as well.
What will happen if the government introduces changes to be imposed on the PRS and not on anybody else is that the housing stock will be sold to owner occupiers and in most cases they won't have the money to do what is recommended in the EPC, even if in each case they do have an enlightened inspector.
14:15 PM, 26th July 2021, About 2 years ago
The 'special measures' dreamed up for landlords will of course increase the price of renting.
14:33 PM, 26th July 2021, About 2 years ago
Reply to the comment left by JB at 26/07/2021 - 14:15
Yes...they will increase the price of renting for tenants and/or they will decrease the stock of rental properties available to tenants.
I suspect the recent changes requiring landlords to have an EICR or equivalent is doing the same. But the consequences of moving all PRS properties to band C will have a more dramatic effect.
1:17 AM, 27th July 2021, About 2 years ago
Of course all this nonsense doesn’t apply to council or housing association properties.
9:07 AM, 27th July 2021, About 2 years ago
Reply to the comment left by Dylan Morris at 27/07/2021 - 01:17
Please can someone tell that to anyone who moans that private sector rents have gone up.