Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Cider Drinker
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Sign Up16:07 PM, 24th September 2024, About 3 weeks ago
Reply to the comment left by GARY RIVETT at 24/09/2024 - 12:48The property will not be lettable so the tenants will need to be evicted.
Just a guess of course as the Bill hasn’t been published. At the moment it’s just Ed Miliband enjoying the sound of his own voice.
Keith Wellburn
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Sign Up17:02 PM, 24th September 2024, About 3 weeks ago
What is remarkable is this Mr Darling is in the company of politicians who were so obtuse they couldn’t see the problem with taking £1000s of free clothes, glasses and holidays right left and centre - some of them disingenuously reporting them as office support, some not bothering to declare at all.
On top of supporting a policy that will, without question, lead to the deaths and hospitalisation of some of those pensioners who will not get onto Pension Credit in time or will be above the less than generous £218 per week cut off (the adult minimum wage for 35 hours is now £400 pw for context).
And the clown thinks it’s landlords who have the problem!
Ian Narbeth
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Sign Up12:25 PM, 26th September 2024, About 2 weeks ago
Reply to the comment left by GARY RIVETT at 24/09/2024 - 12:48
Gary, the landlord's impecuniosity will be no excuse. Indeed he may be fined to add to his woes. It will not be possible to evict a tenant in order to do the work.
We will have to wait and see what viciousness Miliband comes up with but do not expect any protection.for landlords. We are likely to be required to spend some arbitrary sum (£10,000 was mooted by the Tories) even if it will not get the property to a Band C.
There may be defences if the tenant refuses to allow access or if it is impractical to do work with a tenant in situ but landlords may find themselves sued (or maybe prosecuted) for failure to upgrade and have to incur costs to defend themselves.
GARY RIVETT
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Sign Up14:16 PM, 26th September 2024, About 2 weeks ago
Reply to the comment left by Ian Narbeth at 26/09/2024 - 12:25
Well, I was sure that it would not be as easy for a LL just to evict and sell even though that alone would be a chore, and of course, the LL would lose his/her asset, and worse, the tenant would lose their home. I was just wondering if there was any law that stated what the punishment for the LL would be, but as you suggest, like all their plans, they haven't been thought out properly yet.
I agree that there is very likely to be a future punishment for the LL if there isn't already.
Hopefully, I will have all my properties at a C or above before their deadline, having to pass on the costs to the tenants of course.
They should have crossed all the T's and dotted all the i's before coming up with their moronic ideas/plans
Lisa008
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Sign Up9:43 AM, 28th September 2024, About 2 weeks ago
Reply to the comment left by GARY RIVETT at 26/09/2024 - 14:16
You may not be able to pass on all your costs to the tenant if you put the rent up and they challenge it! It could take years to recoup. Agenda 2030 “You will own nothing and be happy!!!!”
Fiona Donaldson
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Sign Up21:50 PM, 29th September 2024, About 2 weeks ago
Hi Everyone,
I don’t normally comment so a bit nervous posting but wanted to share my story.
My husband and I have a small two bed flat it was my husbands first property.
We both work hard have a small mortgage left on it and it’s basically our pension when we retire.
We have rented it out in Scotland for years but it’s needing work done - it’s not perfect it’s 25 years old and the rent has reflected that - it’s needing a little tlc now. It was however very clean everything worked and in general a lovely place to stay.
Through our agent we gave our tenants 3 months notice on 1st April. They are still there - our house is wrecked the council have told them to stay and wait for us to evict them - they have flooded down stairs flat - poured cat litter into bins without bagging - the other residents have had to lock their bins - there was no animals in the lease but they do what they want. Every room is infested with flies - bath rails vanity units pulled off the walls - I could go on but I can not describe how bad the flat is and how bad the law is here in Scotland - all evictions are looked at by some pencil pushing government civil servants who don’t care how long it takes as long as the renters are fine - there is thousands of pounds worth of damage and will cost thousands when we do actually get permission to serve an eviction notice. It’s utter madness - fight again the changes as much as you can as once these laws are past landlord have to rights whatsoever.
Thank you for reading this.
GARY RIVETT
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Sign Up10:43 AM, 30th September 2024, About 2 weeks ago
Reply to the comment left by Fiona Donaldson at 29/09/2024 - 21:50
Hi Fiona,
Yes, it sounds fairly familiar to me, I was in the same situation albeit in the East of England. I have had this happen to me on about 5 occasions which cost me all my holiday time for 3 years and I got into huge debt in my attempts to sort it out, this was 15 years ago and my 8 properties are all running fine now. I blamed myself for letting these scum into my properties, and I also got no sympathy from the council who sent me the worst of them with promises of paying the rent and looking after everything if I would just let these people in, they then proceeded to wash their hands of the whole matter.
Tenant selection is everything, even more so when we won't be able to evict.
It's just politics Fiona, the socialist Govt sees us "evil landlords" as an easy target as they know that we will probably not vote for them and the renters probably will, it is completely unfair.
You will eventually get through this after much stress and cost, my advice would be to make sure that your next tenant is 100% reliable, if in any doubt, reject them. I would insist that they had a history of renting as these people usually know what is required to be a "renter" as "first time renters" are almost always problematical, this has been my experience anyway, and I ALWAYS insist on them getting a guarantor, I believe that this is key. If the renter thinks that you will chase their relatives in court for unpaid rent then they are more likely to make sure that it's paid. I would rather have a property stand empty than rent it to somebody who I was not 100% happy with. I also do not trust agents either, as it is in their interest to get a property inhabited by any means, even though I always use agents to find the prospective tenant, I always insist on checking through all their references and renting history before I let them into my properties. Since I started to do this, I haven't had any major problems. I also self-manage my properties as if you go for the full management program you are just throwing away any profit and you can do everything yourself anyway just get an electrician, a plumber, and a general handyman who you trust and do everything from your phone and laptop and save yourself thousands of pounds. It takes about 1 hour a week for me to run my 8 properties, and most of that is general chit-chat.
I know there are some excellent agents out there, but there are also some dreadful ones too, my experience shows me that the best person to trust is yourself.
Good luck
GARY RIVETT
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Sign Up11:06 AM, 30th September 2024, About 2 weeks ago
Reply to the comment left by Cider Drinker at 24/09/2024 - 14:32
LOL Indeed.
Fiona Donaldson
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Sign Up20:54 PM, 30th September 2024, About 2 weeks ago
Reply to the comment left by GARY RIVETT at 30/09/2024 - 10:43
Hi Gary,
Thank you so much for your kind words and advice.
You are absolutely right - the agents are lovely but they let a young member of staff choose the tenants and that person has now left the business.
Once I finally get this lot out and do quite a few months of renovations I shall be doing everything myself going forward.
Good luck to you I hope you have good tenants for ever more!
Best wishes ,
Fiona.
Alison Clark
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Sign Up17:04 PM, 3rd October 2024, About A week ago
Hi everyone. Firstly. Good luck Fiona. I know how stressful these situations can be!
Please can anyone advise…Is my thought process accurate?
My fixed term ends 27/5/25 and counting, as we wish to sell. Dipped our toe in and will be leaving as things did not go to plan, as you will have read from previous posts.
My agent has advised to serve s21 27/3/25 which follows the 2 months notice period. Assuming all documents are valid which so far so good! Wouldn’t it be best to serve s21 say 27/1/25 before this is abolished as there is no guarantee it will be summer time when government scrap this, it could pass Royal Assent! sooner. The s21 would still be valid until July (as valid for 6 months) Assuming the tenant leaves on the last day, I still have 2 months to apply (if needed) for the accelerated possession order. Am I finally sounding like I know what I am doing, or have I missed something crucial? lol.
Thank you.