Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:39 AM, 15th October 2018, About 5 years ago
I'm attending an event today about leasehold reform with 6 MP's from the Housing, Communities & Local Government Committee content of which is intended to be focused on promoting transparency & fairness in the residential leasehold sector & provide a better deal for leaseholders as consumers with a focus on:-
i) simplifying the enfranchisement process & where not possible, reforms that may be needed to better protect leaseholders including the ability for leaseholders of houses to enfranchise on similar terms to leaseholders of flats ii) to examine the options to reduce the premium/price payable by existing & future leaseholders to enfranchise whilst ensuring sufficient compensation is paid to landlords to reflect their legitimate property interests & therefore a review of the existing valuation assumptions & the extent to which ground rent including rent review clauses should feature in the valuation & the role of yield & deferment rates & whether these could be standardised along with a review of marriage value, hope value and how these best feature in the valuation iii) to make enfranchisement easier, quicker & more cost effective (by reducing the legal & other associated costs), particularly for leaseholders, including by introducing a clear prescribed methodology for calculating the premium/price, and by reducing or removing the requirements for leaseholders to a) have owned their lease for 2 years before enfranchising and b) to pay the landlord's costs of enfranchisement, iv) to bring forward proposals for leasehold flat owners and house owners, prioritising solutions for existing leaseholders of houses.
Enfranchisement will cover a) the statutory rights of leaseholders to purchase the freehold of their house, b) leaseholders collective purchase of the freehold of a group of flats & c) extending the lease of their house or flat.
COMMONHOLD - to reinvigorate commonhold as a workable alternative to leasehold, for both existing & new homes i.e. to include a review of how it could be made easier for leaseholders to convert to commonhold and if so, how it might be possible to convert without the consent of the freeholder & all other leaseholders, coupled with making the commonhold model more sophisticated & flexible & what would be the most appropriate corporate structure of the commonhold assoc which would own/manage the common parts, all to include incorporating shared ownership, enforcement powers of the commonhold assoc etc
11:40 AM, 15th October 2018, About 5 years ago
Current leaseholders need protection just as much as new purchasers do. Not hearing much in this regard.
9:39 AM, 20th October 2018, About 4 years ago
I wish I could report back with better more concrete news from the meeting held Monday 15th Oct which went as follows:- 50 attendees split over 7 tables with MP's as table hosts & a government note-taker per table. Three main questions were posed to the audience which in summary were:- 1) what are your experiences/concerns as a leaseholder ii) what advice from all quarters have you sought/received that has either helped or hindered iii) what can the Government do to help?
Sadly the event was poorly facilitated e.g. some MP hosts seemed genuinely interested whilst others came across as only paying lip service (one was more interested on what was on his phone!) and too much time was spent listening to peoples individual horror stories & although my heart went out to them, in my eyes it meant we got bogged down in detail & failed to achieve the meeting objective i.e. we did not give the Government clear & concise ideas/objectives of what they could/should do to help existing leaseholders aswell as how the landscape of home ownership should look for the future. Instead the Select Committee were given an excitable wish list of ideas which although can sometimes get one thinking outside the box to come up with a solution that may otherwise not have been thought of, I doubt helped in this instance.
They should have instead invited the same attendees to an earlier meeting (without MP's present) to sick up their horror stories & get things off their chests, then brainstorm solutions & test these against reality i.e. workable ideas / solutions to the current mechanical, methodology, legal & regulatory framework surrounding all things leasehold as you can't just tear up existing leases & landlords/freeholders investments must be protected. After this the MP's should have then joined the meeting to hear a summarised presentation followed by a question & answer session to drill down to the things the Government could consider doing i) quickly & ii) over the medium to longer term for existing leaseholders as well as how home ownership could/should look moving forward e.g commonhold and easier routes to enfranchisement etc.
We left the meeting having been told a report would be produced by February 2019 but not to expect any parliamentary changes for a further 2 years.
Although I left the meeting feeling frustrated, I did however leave feeling (fairly) confident the Government is definitely intent on changing the landscape of home ownership & not leave existing leaseholders out in the cold.
Let's wait & see.
14:50 PM, 20th October 2018, About 4 years ago
Laura thank you so much for your comments ! I was dying to be invited to that meeting but wasn't selected, and have been struggling to get any information about what went on. It's such a pity that better use wasn't made of the time & opportunity. And you have to wonder what the point is of putting in people who couldn't be bothered to get involved. Were managing agents and their lack of regulation & leaseholder lack of powers against them mentioned at all? Do you have any idea if it would be possible to request to be included on any future meets / processes, rather than leaving it down to pot luck? Thanks again for your informative post.
17:19 PM, 20th October 2018, About 4 years ago
Reply to the comment left by Ms Leaseholder at 20/10/2018 - 14:50Hi Ms Leaseholder.
"Yes" managing agents (MA's) and their lack of regulation & leaseholders lack of power against them was raised rather vehemently from i) MA's ignoring leaseholders to ii) just MA's sheer incompetence e.g. in procurement &/or budget control, to iii) some horrifying stories where outright bullying & threatening tactics were employed especially when challenged over e.g. high service charges, to how difficult it is to nigh on impossible to challenge without going to First Tier Tribunal where in most instances an individual leaseholder finds themselves facing an army of lawyers representing the MA/Freeholder, to the abuse of the Section 20 process / costs (including the utter incompetence of ex council run blocks), all wrapped up with opaqueness / lack of transparency, and the leaseholder not being treated with the respect they deserve as "the Customer" who at the end of the day pays the MA's fees.
With regards the topic of lease extensions, it addressed the various dirty tricks employed by freeholders, which (even worse) the leaseholder's own valuer & solicitor are the biggest winners rubbing their hands together in glee over the fees they run up - example of an actual case; £45,000 statutory lease extension that got as far as the Tribunal's doors costing the leaseholder £21,627 incl VAT in professional fees i.e. Solcs/Valuers that would have increased to £32,703 (incl Barristers fees) had they gone through the Tribunal doors, yet on initially trying to pin down the Solc/Valuer to confirm ongoing fees, they were just given the amount they would charge per hour but never warned the leaseholder of how many hours on average are run up in negotiations & Tribunal preparation. This same leaseholder decided in the end to negotiate direct with the freeholder to extend their lease the informal non statutory route by the same 90 years for £5,000 less i.e. £40,000 with a ground rent of £100 pa increasing by £50 every 20 years vs nil to a peppercorn the statutory route, plus a few additional clauses that were negotiated, all for a total of £6345 incl VAT value/legal fees that covered both sides = £46,345 vs £66,627 the statutory route, yet their Solc tried talking them out of the non statutory route (as it lost the Solc substantial fees) on the basis the additional clauses were onerous & non negotiable, which those agreed on and negotiated by the leaseholder direct proved not to be as the freeholder was first & foremost motivated by remaining in receipt of some ground which the stat route did not give them, albeit the freeholder first tried to get £350 pa increasing by the RPI every 10 years but backed down to £100 pa + £50 every 20 years after the leaseholder held their ground.
There were more examples of worth discussed at this meeting but too many to list in this forum, suffice to say it's not just the freeholder that plays dirty tricks, hence the need for a more fair, clear, precise & rigid formula for lease extensions (or enfranchisements) that stops Solcs/Valuers from raping their own clients.
On the matter of securing a place at future events, forget it. It is a ballot reliant upon luck of the draw. I just happened to be lucky in this instance.
12:39 PM, 23rd October 2018, About 4 years ago
Reply to the comment left by Laura Delow at 20/10/2018 - 17:19
Wow there are some frightening stories out there! It must have been a bit monotonous to hear them but good to get them out - the extent of the problem is best highlighted with numerous examples - but I can imagine it was probably a bit emotionally drawn out, more than is productively necessary. I'm so glad that the MAs were discussed as well as highlighting the immoral behaviour of solicitors & valuers too. Everyone needs to be held accountable. You must have taken phenomenal notes Laura, thanks again,