Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
14:11 PM, 23rd January 2014, About 9 years ago
I suggest you look at Section 11 of the Landlord & Tenant Act, 1985 as amended
You are under a legal obligations to deal with repairs within a reasonable timescale consistent with the nature of the defect. Condensation due to poor ventilation is a common problem, but do you have an appropriate Clause in the Tenancy Agreement requiring the tenant to adequately heat and ventilate the rooms?
As to the issue of cleanliness you should have taken a "Schedule of Condition and Inventory of the Landlord's Fixtures & Fittings" and had a copy signed by the Tenant(s) at the start of the Tenancy. This should record not merely what is in the property, but the decorative condition and state of your Fixtures & Fittings. That way you will have a claim for Dilapidations against the Tenant(s) if they have failed to look after the property consist with the length of the Tenancy allowing for reasonable wear and tear during that period.
All BankersAreBarstewards Smith
14:15 PM, 23rd January 2014, About 9 years ago
unless you have an inventory of condition signed by both you and the tenant on move in then you cannot prove your case.
One option would be to just ignore the letter. it is only a letter. i doubt very much they will take you to court.
14:16 PM, 23rd January 2014, About 9 years ago
Sounds like your listing a lot of reasons why the items were like they were.... Therefore your already admitting these things were faulty... School boy error.
You haven't stated what they mean by "compensated"?
Why do you only have 21 days too reply..... What's will happen?
If it's a real solicitor sending you a letter they are spending money already
so they must be serious about putting their hands in your pockets.
The worst outcome is that you get sucked into a legal fight. Wether your in the right
or wrong it will cost you time and probably money.
Find out what they want and go from there.
All BankersAreBarstewards Smith
14:19 PM, 23rd January 2014, About 9 years ago
Reply to the comment left by "Chris " at "23/01/2014 - 14:16":
many tenants go to neighbourhood legal advice centres who seem able to provide advice/letters via legal aid, and often Legal Execs are the ones who handle tenant/landlord issues. They can be terriers... i have had several intimidating letters from them over the years and none has ever taken me to court.
14:29 PM, 23rd January 2014, About 9 years ago
Most of those issues are ones that I would expect, as a landlord, to sort out. What is there should be in working order. If that is too hard, then get them removed or replaced (e.g. non-working light fittings). I'd second the advice about a professional inventory - without it you are stuffed.
14:33 PM, 23rd January 2014, About 9 years ago
As I said if it's a "real solicitor" they will have had to have paid him to send the letter
as they won't get legal aid for such a trivial case.
If it's a letter from anyone else it's a bluff.
Mark Alexander - Founder of Property118
14:35 PM, 23rd January 2014, About 9 years ago
May I ask you some questions please?
1) Did you employ a letting agent and if so which bodies do they belong to?
2) Was a professional inventory completed at check in and check out?
3) Did you take a deposit and if so was it properly protected and if so with which deposit protection scheme? Also on this point, if you did take a deposit have you withheld the deposit and if so has it been disputed with the Deposit Protection Provider? If you did take a deposit and it has not been referred to ADR with your Deposit Protection Provider by your tenant this could work in your favour if the case does go to Court. Make sure you raise this point if it is relevant.
4) Have you sought independent legal advice? If not, why not?
14:43 PM, 23rd January 2014, About 9 years ago
Reply to the comment left by "Mark Alexander" at "23/01/2014 - 14:35":
Most of these repairs are really small and you should just have fixed them.
My tenants only change the toilet roll...I end up doing the light bulbs.
Dont see the need for compo, just write back saying , thank you for the note all the jobs are completed now.
Keep £50 off the deposit for dumping their rubbish!
Dampness is always a pain, I have started fitting Humistate fans which they cannot turn off so that there is no disputes.
15:01 PM, 23rd January 2014, About 9 years ago
I believe your tenants are trying their luck with threatening tactics. Presumably you are retaining some of their deposit for damages etc and they are attempting to claw it back. They are clearly not responsible tenants to leave the place in the state you describe.
The key question with any potential litigation is what are the financial losses? I can't see from what you say that your tenants have suffered any financial loss in which case there is no case to answer. My advice is to ignore their bleatings and focus your time on cleaning up their mess and getting the property rented out again!
You should follow the advice above to have a signed inventory and a clause in the contract regarding ventilation (this is a very common problem).
Mark Alexander - Founder of Property118
15:05 PM, 23rd January 2014, About 9 years ago
Check out "Decent Homes Standards" - this should help you a LOT!
From what I can see your tenant doesn't have a leg to stand on. None of the causes of complaint appear to be a statutory requirement and none of them apply to the Decent Homes Standards which are only applicable to Housing Associations anyway.
Your tenant is just nit-picking, it's probably all bluster in the hope of you caving in over the damage he/she has caused.
You could simply write back to say that you dispute all allegations and ask what legislation any of the reported issues fall foul of. Remember to mark your letter "Without Prejudice".
I'm am now of the opinion that your former tenant is taking the P!