Half of tenants don’t know their rights when facing problems – survey

Nearly half of all private renters in the UK would be lost if they faced problems with their landlord or letting agent, according to a survey.

The findings from the TDS Charitable Foundation, which polled more than 2,000 renters, found that 50% were unsure where to turn for assistance if their landlord or agent failed to address an issue within the property.

While 49% indicated they had some knowledge of available resources, the significant gap highlights a concerning lack of awareness about renters’ rights, the organisation says.

‘Biggest shake up of the private rented sector’

Dr Jennifer Harris, the head of policy and research at TDS Group said: “The Renters (Reform) Bill will see the biggest shake up of the private rented sector for a generation.

“However, it runs the risk of failing to achieve its objectives if tenants do not feel confident about where to go for help when things go wrong.”

She added: “New rights for tenants need to be matched by improved access to information about how to enforce them.

“Without this, the only winners will be the minority of landlords that are failing to provide safe housing.”

Respondents expressed a desire for clearer information

The survey also found that nearly half (48%) of respondents expressed a desire for clearer information on how to raise complaints when necessary.

Recognising this need, the Foundation is developing a dedicated website called ‘My Housing Issue’ gateway.

This one-stop platform will provide renters with clear guidance on how to address concerns related to their tenancies.

The survey’s findings come amidst the proposed Renters (Reform) Bill, which introduces a range of new rights for tenants, including a Decent Homes Standard and measures to prevent discrimination.