Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
9:44 AM, 7th April 2020, About 3 years ago
Massive problem. Since the person who was moving out cannot do so, I assume they can continue paying you on a month to month basis?
The other tenant have they been furloughed because if so, they can pay something and maybe even as much as 80%.
Fortunately my two tenants have been with me for a number of years so do at least have a conversation and both told me when making the payment at the end of March they had been furloughed.
The issue now is, how much will one in particular pay, as he relies for roughly 40% of his income on commission and this is not included in the Gov scheme.
10:28 AM, 7th April 2020, About 3 years ago
Reply to the comment left by Matarredonda at 07/04/2020 - 09:44
I'm sorry but I may have misunderstood UC. I thought that the idea of UC was that it made work pay. So if he can only get 40% of his income, is he not entitled to a top-up from UC?
I know that still creates a cash-flow problem but in the end if someone on here has a better idea of how UC works it might be that they know how to get the rent paid, even if it's only in a couple of months time.
11:35 AM, 7th April 2020, About 3 years ago
Reply to the comment left by Matarredonda at 07/04/2020 - 09:44
Unfortunately my tenant will be leaving as they are moving from London to Birmingham. My only hope is that the current tenant in the Birmingham property stays put for the time being until the lockdown is removed. My other tenant has just paid me 60% of their rent and promised to pay the balance in 3 weeks. At least it’s something. Fingers crossed. Sounds like you’ve got a tough one with your tenant receiving commission earnings.
12:42 PM, 7th April 2020, About 3 years ago
This will not apply to every landlord on property 118, but it will apply to some. See this link:
For some of you your earnings will qualify as self-employment income. There is support promised for the self-employed, but not until June.
16:15 PM, 7th April 2020, About 3 years ago
It HAS created a different crisis. Just moaning. Folks but ...
Landlords are not "lords" yet the name invokes beliefs from tenants that we are are powerful and rich. And from the government that we are responsible for housing, safety and security of the unemployed, the sick, the alkies and the druggies and anyone at all that needs a place to live - for the rest of their lives their welfare will become our responsibility. Meanwhile we must follow the government's 3000 plus increasing regulations, and be guardian angels to our tenants because council's did not want social housing responsibility and the expenses of maintaining their council estates. Instead, We landlords must up the standards of our homes, pay increasing taxes and be ignored by parliament as if we are morons. And we cant just walk away next month. After all, we are responsible for our tenants and responsible to our lenders. We should be re-named, any suggestions? Happy days and keep safe
16:22 PM, 7th April 2020, About 3 years ago
Reply to the comment left by Ingrid Bacsa at 07/04/2020 - 16:02Quite right. The majority of landlords only have a couple of properties. Even for those with more it may be the case that it is their only source of income. Many people invested in property to supplement their pensions; for some it is their only pension, for many it's a big chunk of it. For many self-employed people it is a part of their income and the self-employed are getting no help yet. But their property is also often what they use to raise finance for their businesses.
And yes, you still have your costs. So if my tenant decides not to take out the bins as happened before what do I do now? Before when the rubbish was spilling all over the garden and through into the neighbours' property I just cleared it up to avoid a disagreement with the neighbours. I did it because I cannot invoice the tenant for anything; all I could do was issue a notice to quit (which I could not do now). Having had a few incidents like that I politely told the tenant that I was having to pay for things that I should not have to pay for; then I bumped the rent up a bit to help recover the additional cost of the things that should be done by the tenant because they are the tenant's responsibility under the AST, and hoped that they would get the message; look after the property, pay the rent on time, don't upset the neighbours. What we all want.
So what do I do now if the tenant doesn't take out the bins? I can't go to the council dump as I did before because the dump is closed. I can't go to the property without 24 hours notice and even then because of Covid19 I may not be allowed to at all.
And that's what life is now like for the majority of us landlords. You can't invoice your tenant...the only thing you can do is put the rent up a bit. You still have your costs but your ability to do anything about them is dramatically reduced. So if the government suggests to tenants that they don't have to pay the rent, that's grossly irresponsible. It's an attack on private businesses because often those businesses are not stand-alone, they are linked to what finances other sources of employment or self-employment. It's an attack on pensions because many people use these properties as their pensions.
As for those landlords for whom it is their only source of income I am assuming that their ownership of property would not exclude them from eligibility for Universal Credit. Because if that were the case, given that their income has been taken away from them through no fault of their own, this would be shameful.
17:20 PM, 7th April 2020, About 3 years ago
If you have more than one property or have savings (over a small limit) you are not eligible for UC.
17:23 PM, 7th April 2020, About 3 years ago
Reply to the comment left by Kathy Evans at 07/04/2020 - 17:20
By that do you mean more than one BTL? Or another property besides your PPR?
13:03 PM, 8th April 2020, About 3 years ago
Reply to the comment left by JJ at 07/04/2020 - 17:23
A property that is not your principal private residence
14:21 PM, 8th April 2020, About 3 years ago
Reply to the comment left by Kathy Evans at 08/04/2020 - 13:03I think by that you mean that if you have *one* BTL property as well as your PPR then that *one* BTL means that you would not qualify for UC.
So if you were e.g. a pensioner or self-employed person relying on 1-2 buy to let properties to supplement your income then you would not qualify for UC.