10:53 AM, 17th December 2018, About 3 years ago 1
I own a flat within a converted building where the above property is a house. I and the above owner have a 50% freeholding in the property. I rent my flat out and live elsewhere.
I was recently contacted about a leak which would need repair. I asked for quotations to which the owner upstairs got very defensive and decided not to cooperate. I have now been informed that the work has been given the go ahead yet I still have seen no quotes and I have no idea how much it will cost.
Do I have to pay 50% off the fee as I have had no opportunity to get my own quotes or even see the one she has obtained?
From the Leasehold Advisory Service >> https://www.lease-advice.org/article/leaseholders-your-new-right-to-seek-redress/
If you have a complaint about the running of your building by the property manager you should firstly deal with this through the property management companies’ complaints process. If you remain dissatisfied after the local complaints process has concluded you can send your complaint to the redress scheme your property management company belongs to for consideration. You may want to either ask the property manager to tell you which scheme they belong to, or check the websites of the three schemes for their list of members. You can access the three websites through the links below.
There is no cost for you in having your complaint determined by the relevant redress scheme. The scheme will consider whether it can deal with your complaint in the first instance. If they can deal with it and it is upheld they can for example make a financial award, which would be paid to you by the property management company. If you remain dissatisfied with the outcome your statutory rights are unaffected and you can take the matter to the Property Chamber of the First-Tier Tribunal, where it is within their jurisdiction.
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