Broken toilets cost Landlords

Broken toilets cost Landlords

16:34 PM, 26th January 2015, About 9 years ago 8

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RESEARCH from our landlord emergency insurers suggests that 4% of all emergency claims are due to an inoperable toilet at the rental property. Broken toilets cost Landlords

With an average claim cost of £204.82 across the board, it is no surprise that so many landlords are learning that emergency cover is essential to protect your property, finances and cash flow. You don’t want your hard earned cash being flushed down the toilet…

Pest infestations such as wasps account for 3% of claims whilst electricity failure is right there with the toilet on 4%.

Lost keys and an insecure property along with domestic water failure account for 7% of landlord claims each.

Then it’s a big step up to breakdown of the central heating system accounting for 32% of all claims. Whether a boiler stops or the tank fails, these are expensive fixes and likely to be well above the average £204.82 cost of claim.

But the highest amount of claims at 35% goes to burst pipes or sudden leakage in the home. Again, another claim that is likely to be well in excess of the average.

These are all problems that have occurred with real landlords and who needed to call on their Landlord Emergency Insurance to save them money and get them fixed quickly. Our insurers also allow the tenants to make claims directly, so the landlord often doesn’t need to be brought into a panic/problem loop.

With cost of Landlord Emergency Insurance ranging from £47.99-£69.99 per year, the amount of money it can save you is clear if you have a problem. If you have more than one claim, it will save you again and again for the duration of the insurance.

Policy coverage and options range from £250 per claim up to £750 per claim depending on your needs on a Silver, Gold or Platinum offer and if you have more than 3 properties you could be entitled to a discount. For full details simply complete the contact form below. t. 

All the best

Jason McClean

Landlord Emergency Cover - MORE DETAILS

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Mark Alexander - Founder of Property118

16:37 PM, 26th January 2015, About 9 years ago

Hi Jason

How many crappy comments will be posted on this thread I wonder?

You've certainly given people plenty to go on!



16:39 PM, 26th January 2015, About 9 years ago

Reply to the comment left by "Mark Alexander" at "26/01/2015 - 16:37":

Seems to me that Jason is implying landlords could be up sh!t creek without a paddle if they don't buy this insurance hahaha

Jason McClean - The Home Insurer

17:35 PM, 26th January 2015, About 9 years ago

I just hope this thread doesn't go down the pan...

Paul Baker

12:42 PM, 31st January 2015, About 9 years ago

On a more serious note. This policy would be perfect for me rental has a family bathroom and an en-suite. The toilet cover only applies if there is no other toilet in the house 🙁
If it were not for that exclusion I would take out this policy but unfortunately one of the main reasons I would want it is so that a toilet could be repaired if it was unable to flush (I've had a few flush valves, flush levers go in my time). Unfortunately, unless I'm mistaken, this policy will not cover this in my particular case.
Make sure you are aware of this exclusion otherwise it will be money flushed down the drain (I couldn't resist!)

Chris W

15:49 PM, 1st February 2015, About 9 years ago

Reply to the comment left by "Mark Alexander" at "26/01/2015 - 16:37":

Our experience with this kind of insurance has been very disappointing. Regarding toilet not working, if you have a second toilet in the house then it is obviously not covered. Also, we had been told if you can pour a bucket of water to flush it then it will not be covered either. On another occasion we were quite surprised when someone threw a brick through a big window in the lounge late at night, they would not send a tradesman to board it up - we were told if things are covered by our normal landlord insurance policy, then we had to contact our main insurer during normal working hours instead. We ended up making lots of calls late at night to find someone to board up the window ourselves. We have decided it would be better to have good local tradesmen instead. Do read the small prints carefully if you want to take out such covers. We found when we called them we were put on hold for 30-60 minutes before you could speak to them. Then all they were trying to do was to fob us off. Total waste of money for us as the 3 or 4 years we took out the cover, not once we qualified for their help.

Mark Alexander - Founder of Property118

20:25 PM, 1st February 2015, About 9 years ago

Reply to the comment left by "Chris W" at "01/02/2015 - 15:49":

Hi Chris

It is difficult for me to comment on this one.

When you refer to "them" are you referring to the insurers that Jason is recommending or an insurer that you have used which may or may not be a completely different insurer?

I operate on different economies of scales to most small landlords so I do not have these policies myself. Also, I have increased my policy excess on my buildings cover to £3,000 to reduce the premiums on the basis of a certain level of self insurance.

I would not recommend my partial self-insuring strategies to a landlord with a smaller portfolio though, i.e. less than a dozen or so properties.

Jason McClean - The Home Insurer

16:17 PM, 2nd February 2015, About 9 years ago

Reply to the comment left by "Chris W" at "01/02/2015 - 15:49":

Hi Chris

There are obviously exclusions to the policies on offer, but they should be balanced with the clear benefits.

Surewise has an excellent claims record and I have asked them to look into the issues you have faced and how they would deal with them. I will advise ASAP on response.



Jason McClean - The Home Insurer

14:24 PM, 3rd February 2015, About 9 years ago

Reply to the comment left by "Chris W" at "01/02/2015 - 15:49":

Hi Chris

The below is the comment from Surewise, backed up by 8.5 out of 10 on Trustpilot. Hopefully this may give some insight/confidence on what they provide. As I said before, there are exclusions but this is one of the more reputable companies I believe.

Thank you for your comments and i am sorry to hear that you have not had the service and cover when you have previous been covered. Its would be difficult for me to re-assure you that we believe that this was an isolated case as we don't know who your insurer was., prides itself in choosing the right insurer for each of its products that we offer. We currently work with the biggest insurers in the UK, EI, Agies, AXA, Mapfre to name a few. We also demand high standard of cover, pricing and above all customers service. has approximately 20,000 plus Home Emergency Insurance customers and although I can not deny that we get the odd complaint, we would respond to any emergency within hours of the claim and our call waiting time for 2014 was no more that 5.5 minutes on average.

Please read our reviews. Trust pilot is 100% independent review sight:



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