Fergus Wilson Panorama documentary – now available on iPlayer22:10 PM, 18th March 2019
About A week ago 99
I reported an agency for not being a member of a redress scheme (they’ve been in business for over 30 years). It all came to light when an ex-tenant of mine left to rent a property from this agency, who messed her about and has ended up back with me.
I told her she should make a complaint to their redress scheme, which was when and how the discovery was made.
Trading Standards have just contacted me back to let me know they have spoken to the owner (who will now apparently be joining one of the schemes), but the TS woman said, “I am happy with the explanation they have given [as to why they aren’t/haven’t been a member].”
What possible reason could they have given that was anything like satisfactory? All agents HAD to join by October LAST year. There can simply be no reasonable defence to that, surely!
‘Sorry I didn’t know’ shouldn’t be considered acceptable, so what else could they have possibly said?
Naturally TS wouldn’t tell me what they said and almost became hostile as though I had done something wrong. I mentioned that I still wish to make a complaint (or rather my tenant does), but all she could say was that they have been advised of ‘the most appropriate schemes to join’.
Where’s peoples’ access to redress in the meantime?
I feel like with all of the extra legislation, I, as an agent, should just not bother and wait until/if I am challenged, only then to be given 28 days to comply…at least I save any fees or the expense of any costs up until that point.
Just another snippet of evidence that enforcement is just not happening in the BTL PRS.
Has anyone else had similar experiences?
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