What are the MCOL pre-action protocols for rent arrears?

S21 accelerated proceedings are in hand, and the tenant is refusing to move. The council have offered him alternative accommodation options both of which he has refused.

Council have told him the financial/legal implications if he stays until the bailiffs arrive.

I am now considering Moneyclaim online service (MCOL) as I know his current address for the rent arrears. Before proceeding the MCOL website states I have to issue a pre-protocol letter to him or the claim could be refused.

Anyone been through this before, what does the PA letter need to say exactly?

Apart from the arrears, how do you assess other costs to date as the legal costs so far have been covered by the legal part within my insurance cover? Do I add in the cost of postage costs for letters sent too as he was refusing toanswer emails?

Also the annual gas check is due at the end of the month. I have already informed him that access is required but no response.

I doubt the court will grant accelerated before the gas check is due so I assume I just send the info to the solicitor to show I have tried to gain access to do the check but he has refused to engage/grant access?

Another nightmare tenant to deal with!

Thanks,

Reluctant landlord