Letting agent withholding landlord’s documents?

1. Tell them you will electrify your solicitors into action unless they send you docs as promised by a certain specified date, 5 days?
2. Threaten to complain to their professional body?

if they don’t comply?
Then do it if they don’t!

Go and see the renant and re issue everything.
Care needed over any deposit.
Personally no longer take them.

Reply to the comment left by Blodwyn at 11/12/2024 – 10:11
Seems a bit harsh on the solicitors!

Maybe this will help?:
https://approvedcode.tradingstandards.uk/our-codes-of-practice/the-property-ombudsman/
These guys do not mess about. I’d contact them and raise a complaint. I’d also instruct my solicitor to write to this agent informing them of their responsibilities. I would also add a review on sites like Trust Pilot. In my experience, if my complaint directly to a company is fobbed off, ignored or otherwise mishandled (as it appears to in this case), a one star review can (and has in my experience), have an immediate and lasting detrimental effect to their ongoing business.
They’ve treated you appallingly. Don’t hold back. A triple fronted impact here will probably make them cave in pretty sharpish. Ombudsman getting involved usually hits them with a £250 (If I recall correctly), fee for every contact they make, be that a letter, email or other any means of communication.
Please let us know how you get on and the best of luck to you. I know there are some good agents out there. These people just serve to taint the industry. It’s not a good look for them,

Maybe this will help?:

https://approvedcode.tradingstandards.uk/our-codes-of-practice/the-property-ombudsman/

These guys do not mess about. I’d contact them and raise a complaint. I’d also instruct my solicitor to write to them informing them of their responsibilities. I would also add a review on sites like Trust Pilot. In my experience, if my complaint directly to a company is fobbed off, ignored or otherwise mishandled (as it appears to in this case), a one star review can (and has in my case) an immediate and lasting detrimental effect to their ongoing business.

They’ve treated you appallingly. Don’t hold back. A triple fronted impact here will probably make them cave in pretty sharpish. Ombudsman getting involved usually hits them with a £250 (?) fee for every contact they make, be that a letter, email or other any means of communication.

Please let us know how you get on and the best of luck to you. I know there are some good agents out there. These people just serve to taint the industry. It’s not a good look for them,

Reply to the comment left by Retired banker at 11/12/2024 – 10:51
Not at all, I suggested telling the solicitors to be jolly nasty to the agents!

Reply to the comment left by Blodwyn at 11/12/2024 – 11:21
Maybe not literally electrocute them, that might damage your chances of success ! ?

Reply to the comment left by Steve Shepherd at 11/12/2024 – 11:27
I suggested electrify them into action, not electrocute them! Zapping is what they should do to the agent! They need calling out?

I think Steve Shepherd’s advice is spot on. Follow his advice a hear the squealing?

Look forward to the result. Good luck.

Of course this is no longer just an inconvenience, without those documents it may be impossible to remove the tenants in future.

Reply to the comment left by Blodwyn at 11/12/2024 – 10:11
Hi Blodwyn,
The solicitor is the process of drafting a letter to the Agent. When the Agent was previously in breach of his terms and conditions (another problem) he received a letter from the solicitor and he just ignored it! I expect the same this time. The next stop could be mandatory injunction to release the documents. But my solicitor is now only part time, so everything is done at a slow pace.
I have lodged a complaint with TPO, but has been rejected. Also, with PropertyMark who rejected it as I had not gone via Property Redress. Their website has been down for a few days,