Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:41 AM, 8th February 2016, About 7 years ago
The way I see it is that managing the tenancy and managing the property are different things. Anything that is tenancy related (Including handling the deposit, unless the LL has elected to look after this aspect himself) should be included within the normal monthly fee. Where it is to do with the property- Maintenance, Repairs, Surveys (Yes including Legionella, Fire risk assessment etc) would not and would therefore be the subject of additional charges.
I am not trying to tell anyone what any of these fees should be that is for each agent to decide and Landlords will uses those fees as one element of their decision making process when deciding which agent to use. I also agree that cheapest is rarely best. It's easy to be cheap and do a poor job!
9:11 AM, 9th February 2016, About 7 years ago
Reply to the comment left by "Luke P" at "08/02/2016 - 10:43":
Managing a person's home is a bit more complicated than buying a jacket, that the ordinary person is quite capable of.
So, a good agent could, and imv should list all of the commonly required essential tasks, so the less experienced landlord is left in no doubt what THEY are left to do, or to ask the agent to do, or to even find another that can offer to do those tasks.
The proof is the published reports showing how many LL (none here of course) are unaware of basics like rtr or legionella or CO checks. So overall would be good for business for an agent to be able to show they had OFFERRED all of those services or clear the client had rejected them.
10:16 AM, 9th February 2016, About 7 years ago
Reply to the comment left by "Chris Byways" at "09/02/2016 - 09:11":
Chris, you raise a number of questions. If you are not capable of managing your own investment, then you should not retain it -the agent should merely be for the convenience factor. No agent is obliged to make up for a landlord's ignorance.
You've also answered the problem you posed. If the agent DOESN'T list all of the commonly required essential tasks and the landlord is left to do, or to ask the agent to do...then do not make use of the services of that agent. Anybody is free to offer their goods/services for sale. Nobody is forced to use those services. Caveat emptor and all that.
What you really want is the right to invest, but know little about how to manage/look after your investment. Moan when someone doesn't automatically do everything/spoon-feed you all the information you might need. And to have all agents -maybe even all businesses per se- offering their services, but only if there are no 'hidden pitfalls' (as you would see them). Since when did companies have to take into account the lack of understanding of any potential customers?
When you order a cheese pizza, the menu does not say that there is ham on it, equally it does not say there is no ham on it. If you are unsure...ask. If you are still unsure...avoid. No-one has to hold your hand for goodness sake -you're meant to be an landlord; an investor!
Would you have any sympathy for me if I decided to invest in, say, a passenger plane then complain when the Civil Aviation Authority made me pay flight delay compensation or luggage reunite charges, purely because "I didn't know. Why didn't you tell me?"
These analogies could go on.
11:52 AM, 9th February 2016, About 7 years ago
Reply to the comment left by "Luke P" at "09/02/2016 - 10:16":
That is exactly why a Landlord uses an Agent. That agent should have the experience and expertise - As you claim you have, and I do not doubt it - to ensure that the tenancy/property is well managed within whatever legal framework is out there. As you said earlier in this thread, and I agree with you, part of your fees are to pay for your expertise to ensure that things are handled correctly and to advise the Landlord when things need doing even if they are not covered by your standard fees. This may then of course become chargeable work for you or the LL may do it themselves.
If I bought a plane, I would either research what I needed to do to comply with regulations or more likely pay someone with the experience to do that for me. That is what a LL is doing when they employ you as their Agent.
11:56 AM, 9th February 2016, About 7 years ago
Reply to the comment left by "Ray Davison" at "09/02/2016 - 11:52":
It is not why all landlords use and agent at all. I have many experienced landlords who use my company for nothing more than convenience.
12:04 PM, 9th February 2016, About 7 years ago
I agree Luke. If you want too be pedantic, I should have said that is why many LL use an Agent.
12:06 PM, 9th February 2016, About 7 years ago
Any which way, if you were Deborah, you would have no case. You want the particular service in question from that particular agent, you pay their price.
There's little else to say.
19:42 PM, 9th February 2016, About 7 years ago
If I was to ever use an agent again, it would be because either they were local to the property or were charging considerably less than the 12% with vat, I was paying for not very much. So we parted amicably.
When first starting, I would have appreciated a comprehensive list of all the things that needed doing, which they included, which they left to me. When I was charged three times the amount for the gas test I was paying at other properties, I decided enough was enough.
It did appear they wanted to make it appear some black art.
What I am planning is now doing is going to an agent for inheritance management of residential and commercial properties when my executors are handed the task.
13:13 PM, 15th February 2016, About 7 years ago
Perhaps I missed it, but I don't recall seeing any reference in these comments to the 2015 Consumer Rights Act. In the same way landlords have to be totally transparent about fees they charge tenants, letting agents must be transparent about fees to landlords. So any fees not made known are not enforceable. Bigger agents have their fees in full on their websites and they make interesting reading!