UC email to Landlords is causing THOUSANDS to be HOMELESS!

UC email to Landlords is causing THOUSANDS to be HOMELESS!

8:03 AM, 12th May 2018, About 4 years ago 22

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Firstly, if there are any Newspapers, Media outlets, TV program’s readings this and you are soon doing a story on Universal Credit, then I give you full permission to use all this post of mine.

Below is the email that UC are now sending to Landlords when we report that the tenants are in arrears. I think and have also been told by Bill Irvine (Master of putting up with the crap of UC) that I have sent the correct arrears form to the correct email address:

“Thank you for your enquiry.

This email address is only for Landlords to use when requesting a Managed Payment of housing costs or rent arrears or both from Universal Credit.

For all other housing enquires please use the Housing email address UC.SERVICECENTREHOUSING@DWP.GSI.GOV.UK

In order to process your enquiry we require a fully completed ÏSecure or Ð Non Secure UC47 request form.

If you have sent a ÏSecure UC47 form to this email box from a Ð Non Secure email address we will not process it as it does not comply with Data Protection legislation and your email and form will be deleted. A secure email address is one that includes GSI, GCSX, GSX, CJX, CJSM, GOV.UK, GOV.SCOT or GSE. This is to minimise the risk of sensitive information being intercepted and misused. If you do not have a secure email address and have completed a ÏSecure UC47 request form then please complete the Ð Non Secure UC47 form and resend.

Alternatively you can send the completed ÏSecure UC47 form to: FREEPOST DWP UNIVERSAL CREDIT LIVE SERVICE.

Once the completed form is received a decision will be made whether or not to make a Managed Payment of housing costs, arrears deductions or both. We endeavour to action your request prior to the end of the assessment period.”

Now I’m not thick, but I reckon you have got to have a degree in English, Physics, Algebra and Computer Science to understand what that email means.

Just this one email sent to all Landlords who are trying to report arrears i.e. that the rent isn’t coming in to pay the mortgage, WILL BE CONTRIBUTING to a few percent of homelessness i.e. many thousands.

If is is DWP’s & Govt’s INTENTION to make it hard for Landlords, then once again, when they make it harder for us, they make it harder for tenants. They really are a load of imbeciles.

Why don’t DWP, put links in this email (well not this email because no one can understand it), to say here is the form you need & here is the email address you need to send it to. Simple! They could save MANY people from being homeless. A 5 year old that plays on computer could think of that. But with their millions of overspend they can’t. Why not? They need to make the email more understandable so that a 10 year old receiving can understand it.

One of my tenants has now been paid TWICE – two months, 2 x £395 since I reported his arrears. Plus the 2 months previous we had to wait before reporting arrears. So he has now had £1,580 of FREE MONEY. He hasn’t paid his rent despite having received the benefits! UC have gave her Taxpayers money (which the News programmes never say) to do as he likes.

Now I like this tenant, he’s been with me for 14 years. I purchased his previous house from him in 2004 when he was a week away from being repossessed. His previous wife still lives in that house. So I’m not going to evict him (yet), as I am going to keep emailing and writing to UC. When they finally wake up, they should be paying me compensation for the missing rent, as they aren’t allowed to pay benefit for the same period twice, so it has to be paid as compensation (more taxpayers money). I can let this go a year. The more Landlords that do this and start complaining, eventually one day when millions of pounds of Taxpayers money has been wasted, UC & the Govt might finally wake up.

We had a similar problem in 2008 when LHA came in and local Housing Benefit departments were adamant to keep paying tenants ‘the rent’ to keep Govt happy. By around 2012 they woke up, realised it wasn’t working and made it much easier for Landlords to report arrears and get paid direct in a 33.5 second phone call. Why aren’t UC coming to talk to us and tap HB staff for the answers? Proper thick this Govt & DWP!

Life and business and sport are about percentages and marginal gains. The more you get right, the better you become, the better things are. This few percent thousands homeless is EASY TO SOLVE!!!!

GOVERNMENT, UC, DWP, WAKE UP! You are in denial. We on the ground know what is happening and what the necessary fixes are. Publish the figures that the cost in homelessness this is causing!

Mick Roberts


by Bill irvine

21:08 PM, 19th May 2018, About 4 years ago

Reply to the comment left by Luke P at 19/05/2018 - 17:13

Many of the frontline staff haven’t sufficient knowledge and are being poorly trained & supported, so many of the decisions they make are simply wrong and need to be challenged.

How you challenge is also important. Regrettably, there is no right to independent appeal, in APA request disputes, so complaining is the only route available.

I’d be happy to examine what’s happened in your cases. I’d be particularly interested in any cases, refused after 11th April as DWP suggest the Work-coach can trigger payment to the landlord after the Claimant Commitment interview without the need for an APA.

Either email or phone me and we can have a discussion, at the very least.

Bill Irvine

by Mick Roberts

16:28 PM, 20th May 2018, About 4 years ago

Reply to the comment left by Luke P at 19/05/2018 - 17:13
That is shocking Luke.

They playing with tenants life & Landlords.

Very true David, they make it so hard, in fact impossible to talk to anyone, other than a robot.

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