9:22 AM, 5th October 2012, About 11 years ago 1
Following on from my article about whether pest control is a landlords or a tenants responsibility, I’ve had a few people contact me about tenants repairing responsibilities.
A lot of landlords and tenants are unaware that quite a lot of repairs fall upon the tenant. If you know this, you can save yourself time and money. The key thing is to confirm your repair policy in advance. This will minimise the risk of having to disappoint tenants when they may otherwise have reported a repair.
At NPG we have an online and telephone repair process that checks repairs and warns tenants that they will have to pay for any repairs that are deemed to caused by their neglect. This makes tenants think twice before making the call 🙂
The process also includes categorising repairs into priority levels:-
We can then deal with them appropriately.