Tenant ignored leak from shower cubical?

I had a similar problem which did not manifest itself until part of the shower room floor collapsed.
Long story short, the insurance company, through the loss ADJUSTER, (naturally) denied my claims saying that the root cause was wear and tear, even though I had hired a surveyor who found out that the floor collapsed because of a shower leak. The surveyor then itemised all the work that needed to be done and obtained all the relevant estimates. Then (belatedly) I hired a loss ASSESSOR who took on the claim against the insurance company.
The loss ASSESSOR won the case, it was the best couple of grand I have ever spent. All repairs and costs were covered, apart from the Excess and his own fees, plus he also negotiated payment for Loss of Rent.
If the above fits with what is happening to you, go to a Loss ASSESSOR without delay. I would have saved myself months of grief if I had known about such professionals at the outset of my own issues.
Good luck.

Reply to the comment left by SimonP at 01/08/2023 – 20:10
I would love to know how to find a loss assessor that would take on a case unless it is worth a avery large sum.

I tried finding one for a friend whose front wall was demolished in the middle of the night by a vehicle that crashed into it and then vanished without trace.

The loss adjuster said that the wall was old and was due for replacing and they were not going to pay out.
This was determined by them looking at google maps.
As far as I could see the wall was in good sound condition before this happened but I could not find an assessor to take on the case because it was not lucrative enough.