Tag: ombudsman

When Councils Get It Wrong: Two Recent Landlord Victories You Should Know About

Author: Mark Alexander

18th August 2025, 8 months ago | 2

Every landlord has heard stories about heavy-handed enforcement. It is much rarer to see clear, documented wins where a council...

Are you the landlord subject to the Ombudsman report?

Author: Readers Question

8th July 2025, 10 months ago | 3

Hi everyone, it’s a case of ‘same old, same old’. I won’t rehearse the occasions that councils have been told...

Renters’ Rights Bill heads to the Lords with key amendments

Author: Property118.com Landlord News Team

15th January 2025, 1 year ago | 12

The Renters’ Rights Bill has navigated the House of Commons and is now heading to the House of Lords for...

Council defies Ombudsman by refusing to pay over housing issues

Author: Property118.com Landlord News Team

18th November 2024, 1 year ago | 6

A council has sparked outrage after refusing to comply with a Local Government and Social Care Ombudsman’s order to pay...

London’s social landlords under fire as complaints soar

Author: Property118.com Landlord News Team

26th July 2024, 2 years ago | 4

Half of all complaints lodged with the Housing Ombudsman in the past year originated from the capital, a new report...

Social landlords slammed by Ombudsman in housing report

Author: Property118.com Landlord News Team

11th July 2024, 2 years ago | 8

The Housing Ombudsman has published a scathing report highlighting the failings of 27 social housing landlords in their response to...

Housing Ombudsman orders social housing landlords to improve complaint handling

Author: Property118.com Landlord News Team

21st November 2023, 2 years ago | 0

The Housing Ombudsman has revealed that it issued 52 orders to social housing landlords for failing to handle complaints properly...

The Idiot’s guide to Renters Reform Bill- UPDATE

Author: Property118.com Landlord News Team

2nd November 2023, 2 years ago | 102

Not sure what’s in the Renters’ Reform Bill? We’ve rounded up everything you need to know about the long-awaited bill...

England’s biggest social housing providers ignore official complaint warnings

Author: Property118.com Landlord News Team

19th September 2023, 3 years ago | 4

Several of the largest social housing providers in England are persistently ignoring official warnings from the housing ombudsman over how...

Renters’ Reform Bill publication sends the PRS ‘back to the Dark Ages’

Author: Property118.com Landlord News Team

17th May 2023, 3 years ago | 85

The long-awaited government plan to overhaul the private rented sector (PRS) with the publication of the Renters’ Reform Bill has...

Government names and shames three failing social landlords

Author: Property118.com Landlord News Team

29th December 2022, 3 years ago | 4

The government has named and shamed three more failing social landlords – with Michael Gove urging lawyers to direct tenants...

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Ombudsman boots out rent row letting agent

Author: Property118.com Landlord News Team

30th March 2012, 14 years ago | 2

Letting agent Helen Gregory has been expelled from The Property Ombudsman scheme after a rent row with a buy to...

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OFT launches new customer code for letting agents

Author: Property118.com Landlord News Team

2nd August 2011, 15 years ago | 0

The Property Ombudsman finally has government go-ahead to tighten up on rogue letting agents who exploit landlords and tenants. After...