Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
13:36 PM, 1st August 2015, About 8 years ago
I see no evidence or cases to suggest a landlord has broken any laws by asking a lodger to leave within a reasonable amount of time if the relationship has broken down. There is no chance it's going to be 1 month. 'perhaps' is not an answer. I agree to wait until lodger leaves and change locks. No forcing out and ensure protecting lodgers belongings and return them immediately on request but as far as anything else is concerned its at the discretion of the house owner. Examples where this has not applied please. No person in there right mind would try and apply AST rules to their own house. On both my occasions in 20 years the police also backed up what I said agreed the timescales and even offered to remove them if there were problems as it was my home. It's common sense and any challenge to this would be fairly seen by a judge.
15:44 PM, 1st August 2015, About 8 years ago
Reply to the comment left by "david manifold" at "01/08/2015 - 13:36":
Please read the comments posted here: http://www.property118.com/noisy-landlady-night-keeps-teacher-awake/71534/#comments by Ian Narbeth a solicitor who has represented several lodgers in claims against their landlords.
Do you ever go on holiday and prebook holiday accommodation? Supposing you were to turn up to check in, but the hotel manager/guest house owner/apartment owner told you, "Sorry, but I've changed my mind. I've decided I don't want you staying here after all." Would you just shrug, write off any deposit you'd paid, and walk away? You would be within your rights to claim back your deposit, your travel expenses, and compensation for inconvenience.
The same laws of contract that apply in any business transaction apply to lodgers, even if they aren't always aware or don't always exercise them.
I once had a builder who did some shoddy work on one of my properties. For various reasons, I decided not to prosecute (mostly as he came from abroad and I was unable to trace him). Does that therefore mean I have no right to prosecute and that the builder is in the right?
9:19 AM, 2nd August 2015, About 8 years ago
Your talking about builders and I am talking about liodgers living in my house. Totally different things. Hotels are not my house either. It's my personal space who I let someone in for a small amount of moneyy. in return I expect respect and security. And honesty. If neither of these are adhered to they will be leaving. within a reasonable amount of time. Which will not be 1 week never mind 1 month because they broke their contract with my rules.. Not the other way around. This is Common sense.
11:42 AM, 3rd August 2015, About 8 years ago
Reply to the comment left by "david manifold" at "02/08/2015 - 09:19":
So you're saying that if a lodger has done absolutely nothing wrong, you're just not compatible (for example they have minor habits you just find irritating) that lodger will be out on their ear in less than a week, with no return of any rent they might have paid in advance to stay there? Isn't the onus on you to ensure you let to someone compatible with you who fits into your household in the first place?
Once the lodger is there, their part of the contract is to pay their rent and respect your home and household, and adhere to house rules, but in return for this they have the right to reasonable use of the living accommodation they've paid for, and to the notice period in the agreement unless they've done something very wrong. There has to be give and take on both sides, and anyone who isn't prepared to honour their part of the contract should not enter into it in the first place.
18:43 PM, 3rd August 2015, About 8 years ago
Reply to the comment left by "Mandy Thomson" at "03/08/2015 - 11:42":
No I am not saying that. Read my posts again. I would expect to return any rent paid on account as I already stated as I am not a thief. I said if tenant violated my house rules, threatened me or stole from me they would be out within a reasonable amount of time which would not be a week. I have AST tenants too and believe me - if they break my rules they will be out too, but within the normal section 8/21 guidelines.
19:00 PM, 3rd August 2015, About 8 years ago
And another thing. As far as honouring contracts. - I have been letting to lodgers since 1995. One stayed from 1995 - 2000. Another stayed a year from 2001-2002 an another stayed from 2004 until now where I have just given him 4 weeks as he's been fair and reasonable (even with his bad habits which I won't go into). So to imply I don't know how to honour a contract is not acceptable. If I have someone violating the above house rules then they are out pronto. It's not rocket science.
21:54 PM, 3rd August 2015, About 8 years ago
Well said David I quire agree with you and know exactly what you mean.
8:33 AM, 7th August 2015, About 8 years ago
I only started letting out my spare loft room earlier this year and was lucky to find a lodger who is respectful. He travels back most weekends to his wife and family in Ireland. Had email ref from his previous landlady and took photo of passport. To date, he's very good.
Let second spare room to lodger, asked for reference and he gave me vicar's email - ref was v positive. Said he had a few personal problems, but is a lovely person.
There was a stealthy smell the moment he was in. He said maybe his trainers as they're v old. I gave him a new pair boyfriend had no use of - his size too. He moved in, all microwave meals and takeaway, never wrapped anything up so second night fridge was stinking of curry. Strange smell remained. My boyfriend visited, said it was stale alcohol, but I thought it was more stale BO (guy had slept in his musty van and B&Bs previously).
In the end, I had to ask him to leave - gave him 24 hours as smell was driving me mad. Lodger and I have never heard him use the shower once.
Found 10 empty beer cans under his bed (he was here 1 week). Took me 3 weeks to air the room.
Now there is a 24 year old "man". His boss from work accompanied him on the viewing so in a way gave him a reference. He's respectful of rules (no smoking in the house) and my other lodger cooks for him as the young guy does not cook. All ok - helped him stop his debit card as his mother uses his money to play candy crush (he can't remember how long that's been going on) but he was too shy to go to the bank himself.
The only downside is that he goes out drinking all his money away with his mates and comes back drunk. Last Friday he entered my bedroom at 1am saying he needed to "take a piss", thinking my room was the bathroom down the hall.
Another time, he brought his mate round, both drunk at 1:30am. His mate's feet stank and his trainers stank out the hallway downstairs (no shoes allowed upstairs on carpet). I had a shout, he and his mate left at 2am.
Later in the week, he told me they continued drinking on a park bench until he threw up.
Irish lodger thinks this is normal 24 year old behaviour. My boyfriend was 23/24 when I met him and he was not like this! My neighbour's son started his lorry recovery business at 24.
Am I too harsh? I don't want to be urinated on for a start. This man acts like a 15 year old, runs out of money by week 3 because his mates leech off him. Then he's Mr Popular close to his payday. He moans he has no savings to speak of, needs to stop drinking, get a better job (though he makes enough).
Other lodger says I should be more lenient. I do feel it's my own home and I shouldn't have to put up with drunken shenanigans. Sorry for long post.
8:47 AM, 7th August 2015, About 8 years ago
Perhaps David Manifold could advise, or Mandy Thomson. Are these "little habits" that "irritate" but should be put up with? It's almost the weekend and I dread to think what I'll be subjected to next.
Irish lodger has been lodging in all sorts - sharing a large room in large HMO. He said guys got drunk all the time, wetting the bed, peeing in wardrobes, bringing women back (one also wet the bed she was so drunk). Apparently, people do these things!
I remember doing the drinking and clubbing until all hours in my 20s and 30s in London, but I had my own flat, lived alone and didn't impinge on anyone else's life.
As a live in landlady, am I expected to put up with this type of behaviour? Irish lodger thinks condemning the "lad" and throwing him out would be hypocritical of me.
9:00 AM, 7th August 2015, About 8 years ago
No your not expected to put up with this behaviour in your own home. Entering your room at the early hours is a big no no. I would personally give the guy one chance. Reiterate the house rules and if you don't see an immediate change (or back tracking) tell him to go. If you feel threatened in your own home do as I did and accelerate the notice to 24 hours. Make sure you have a witness present if you wish to remain present while their notice expires. Don't force them out but do change the locks once they leave,