Rental property been infested by cockroaches?
An agent did a viewing with a new prospective tenant and noticed cockroaches.
Unfortunately, the agent didn’t inform us and told the previous tenants to treat it by themselves instead of being treated professionally and to receive some sort of guarantee to say the property is clear to be let out again.
The agency proceeded to move a new tenant in, who then complained of cockroaches in the property.
We were only alerted to the issue when a complaint had been made, and now we have had a treatment bill of £2,400.
Who is liable to pay for this and the rent refund that the new tenant has claimed because she never actually fully moved in?
Many thanks
Martin
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