PRS unveils new advisory panel and seeks more representatives

The Property Redress Scheme (PRS) has unveiled its new advisory panel to better represent the sector – and revealed that it is now seeking members for its member panel.

The redress scheme covers more than 17,000 property agency branches and property professionals and recently asked for applications for their new advisory panel.

The new approach is a bid to promote an ‘authentic outlook and attitude’ across all areas of the property sector.

Its new advisory panel will help ensure that the PRS takes a ‘balanced and knowledgeable view’ in its vision – and in all of its policy decisions.

‘Approaching our second decade of redress’

Sean Hooker, the head of redress at the PRS, said: “We’re approaching our second decade of redress and have industry leading expertise as a result.

“We recognise the expertise of our members too and that’s why we want them to help us with their feedback, guidance, advice and support.

“The member panel gives them that opportunity as well as enabling them to engage with other Panel members to share knowledge and raise standards.”

Tim Frome, the managing director of HF Resolution, the HFIS entity that owns the PRS, added: “Our new member panel is a key part of our strategy for improving our offering to ensure we are not acting in isolation from the sector we represent.

“We want to know more about how redress works for our members – and how we can make it better still in the future.”

He added: “It is anticipated that the Property Redress Scheme member panel will convene twice annually, once in person and once virtually.

“Applicants are invited to apply both as PRS members or nominees acting on their behalf.”

PRS’ advisory panel experts

The PRS’ advisory panel now has experts representing a wide variety of areas and they are:

• Landlord – Soek Yee Ashley Wong
• Tenant, buyer, seller – Robert Brown
• Lettings – Lynne Moss
• Sales/auction – Richard Powell
• Sourcing – Rupert Collingwood
• RLM & surveying – Andrew Chater
• Inventories – Daniel Evans
• Guaranteed Rent – Mandy Chandler
• Agent compliance – Jenny Markham
• Trading Standards – Grant Reardon
• Student / build to rent – David Campbell
• Holiday Lets – Vanessa Warwick
• General Legal – Robin Stewart.

Deals with around 2,000 complaints from tenants, landlords, property buyers and sellers

The PRS deals with around 2,000 complaints from tenants, landlords, property buyers and sellers each year and in 2021 awarded nearly £500,000 in compensation to those who had complaints upheld.

Now, to strengthen its governance and accountability, the PRS is launching a new member panel, bringing forward a new, open and transparent forum to benefit both members and the Property Redress Scheme.

To that end, applications are open to all members of the PRS and particularly applications from members with experience of:

• Estate agency
• Inventory providers
• Lettings and property management
• Landlords (private/company)
• Property sourcing
• Rent to rent providers
• Residential leasehold management
• Other property professionals.

Any PRS members who are interested are encouraged to apply to join the member panel.

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