No signed contract with agent and inventory not up to date

by Readers Question

13:23 PM, 26th January 2016
About 5 years ago

No signed contract with agent and inventory not up to date

Make Text Bigger
No signed contract with agent and inventory not up to date

I’m not an experienced landlord & only started renting out my house last year, following relationship breakdown. I’ve used a very well known letting agent from the start, to provide a fully managed service for me as I have a busy job, little time & I haven’t got a clue how to manage it contract

They have provided a really poor service, right from the word go and I’m really cross with myself for sticking with them after the last tenants left. Although I have a string of complaints about them, my main issue with them at present relates to the inventory and I’m wondering how I can go about extricating myself from them, without getting into trouble.

I asked the agency to source new tenants during October ’15. There were a couple of false starts as people failed credit checks. Then in the last week of November I had a call to tell me about a possible tenant. I agreed that he sounded fine, pending credit checks, and waited to hear back from the agent about it, assuming I’d get a call to notify me that checks were complete and to discuss timescales.

On 30th Nov I got a call from the agents, telling me that the tenant was moving in that day. I was a bit taken aback, there had been no mention of a moving in date and because the T&C paperwork I’d received from them was incorrect. The tenant moved in but despite me pointing out that the agency’s paperwork was incorrect, I never received an amended version. I have still not signed any contract or T&C paperwork at all, despite the tenant having been living in the house since 30/11/15. I don’t quite know what kind of position this puts me in?

I received the inventory through from the agents on 9th Dec. I immediately noticed that it was totally incorrect. It had been dated 30/11 but the pictures were stamped with 27/11. A lot of work had been done to the house between 27th & 30th, including new flooring in one of the rooms & painting throughout. I wrote to the agency the following day pointing out that it was wrong & followed this with a detailed email of exactly why it was wrong. I finally received a response on 11/01/16, with their solution to be new photos taken of the house that day & a new inventory sent to me. I still haven’t received a correct inventory & I’m really irritated as they have already charged me £120 for it.

I would like to get rid of the letting agency as they’ve caused nothing but problems from the outset. I don’t have any issue with the tenant and would be happy for him to stay there but I don’t know where I stand on this. Am I in a really tenuous position, having not signed any contracts etc?

Please could someone give me advice on how best to manage this?

Many thanks


Annie Landlord

17:38 PM, 28th January 2016
About 5 years ago

The £700 clause was in the contract. Never had to go to court - Property Ombudsman ruled unfair and that the agent had failed to provide any evidence of their case (stopped just short of calling them liars) and awarded compensation.
Another agent I used some years back just required 3 months notice to come out of the management contract. That seemed fair.

1 2

Leave Comments

Please Log-In OR Become a member to reply to comments or subscribe to new comment notifications.

Forgotten your password?


Any case law of eviction prejudice against landlords?

The Landlords Union

Become a Member, it's FREE

Our mission is to facilitate the sharing of best practice amongst UK landlords, tenants and letting agents

Learn More