New Homes OmbudsmanMake Text Bigger
Commenting on James Brokenshire’s announcement of a New Homes Ombudsman, Katrine Sporle, The Property Ombudsman says:
“We welcome the news that Government will launch a New Homes Ombudsman. We have always agreed that new homes should be covered by an Ombudsman, as consumers have no idea that when they buy a new home directly from a developer they will have no access to a redress scheme. This announcement will mean the housing market becomes a fairer place for all involved.”
What is The Property Ombudsman?
The Property Ombudsman (TPO) scheme offers an independent and impartial dispute resolution service to consumers who have been unable to resolve their disputes with a registered agent. The scheme was established in 1990. The Ombudsman can provide redress to place the consumer back in the position they were before the complaint arose, achieving a full and final settlement of the dispute and all claims made by either party. Where appropriate, the Ombudsman can make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of a registered agent.
TPO is free to all consumers. Agents pay a single annual subscription covering them for sales, lettings, commercial, international and auction activities. TPO does not charge case fees.
At 31 December 2016 over 15,316 sales offices and 14,613 letting offices were registered with TPO. We estimate that these figures represent 95% of sales agents and 85% of lettings agents operating within the UK.
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