Letting Firm Probe Follows Student ComplaintsMake Text Bigger
A student landlord who charged a tenant £290 for cleaning two flies from a windowsill is under investigation by a landlord consumer body after a number of complaints.
Campbell Property, based in Pewsey, Wiltshire, has removed accreditation from the UK Association of Letting Agents from its website pending an inquiry.
The firm specialises in letting to students in Cardiff, Birmingham, Exeter and Portsmouth.
Instead of the UKALA logo, the website says: “Please note that the UKALA logo has been removed from this website pending our renewal application which was submitted to UKALA on 5th October and is currently being processed. Campbell Property has been a member of UKALA since 2007.”
UKALA confirmed other disgruntled tenants had complained about Campbell Property.
A UKALA spokesman told the Birmingham Sunday Mercury newspaper: “They are members but their membership is under review. We have complaints about Campbell Property and we’re looking into them.”
One student, Katie Evans, 20, from Bridgnorth, Shropshire, claims she left a property let to her in Edgbaston, Birmingham, by Campbell Property ‘spotless’ when she moved out – and then received a bill for cleaning together with a photo of the two dead flies as evidence of the cost.
She has also complained to the Midland Landlord Accreditation Scheme, which is also considering a separate complaint against Campbell Property. MLAS declined to comment about cases under investigation.
Property company director Victoria Campbell told the Mercury: “Campbell Property offered Miss Evans the opportunity to request a supervised clean.
“Miss Evans declined the offer and did not complete the cleaning required before she vacated the property and has subsequently been charged, at the rates that she accepted at the commencement of her tenancy, for external contractors to complete the work.”
Landlords can deduct cleaning costs from deposits handed over by tenants – or bill them for the work if there is no deposit.
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