Letting Firm Probe Follows Student Complaints

by Property118.com News Team

16:56 PM, 23rd November 2011
About 8 years ago

Letting Firm Probe Follows Student Complaints

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Letting Firm Probe Follows Student Complaints

A student landlord who charged a tenant £290 for cleaning two flies from a windowsill is under investigation by a landlord consumer body after a number of complaints.

Campbell Property, based in Pewsey, Wiltshire, has removed accreditation from the UK Association of Letting Agents from its website pending an inquiry.

The firm specialises in letting to students in Cardiff, Birmingham, Exeter and Portsmouth.

Instead of the UKALA logo, the website says: “Please note that the UKALA logo has been removed from this website pending our renewal application which was submitted to UKALA on 5th October and is currently being processed. Campbell Property has been a member of UKALA since 2007.”

UKALA confirmed other disgruntled tenants had complained about Campbell Property.

A UKALA spokesman told the Birmingham Sunday Mercury newspaper: “They are members but their membership is under review. We have complaints about Campbell Property and we’re looking into them.”

One student, Katie Evans, 20, from Bridgnorth, Shropshire, claims she left a property let to her in Edgbaston, Birmingham, by Campbell Property ‘spotless’ when she moved out – and then received a bill for cleaning together with a photo of the two dead flies as evidence of the cost.

She has also complained to the Midland Landlord Accreditation Scheme, which is also considering a separate complaint against Campbell Property. MLAS declined to comment about cases under investigation.

Property company director Victoria Campbell told the Mercury: “Campbell Property offered Miss Evans the opportunity to request a supervised clean.

“Miss Evans declined the offer and did not complete the cleaning required before she vacated the property and has subsequently been charged, at the rates that she accepted at the commencement of her tenancy, for external contractors to complete the work.”

Landlords can deduct cleaning costs from deposits handed over by tenants – or bill them for the work if there is no deposit.



Comments

22:33 PM, 7th December 2011
About 8 years ago

Hi Mark, i don't understand why as i have read your comments and can't say you are siding with them at all? they don't usually block anyone? there have been times when someone has removed comments but i think that is down to the moderator of the page? it's a bit confusing?? 🙁

22:39 PM, 7th December 2011
About 8 years ago

Please view the above story!! there are some very controversial comments on the page! Some of which i find quite ridiculous!

Mark Alexander

23:07 PM, 7th December 2011
About 8 years ago

** BREAKING NEWS **

I checked the MLAS yesterday to see whether Campbell's were in fact members.

On checking again this evening it would appear that their membership has been suspended.

See http://www.mlas-online.co.uk/accredited-agents.htm

I have emailed Victioria Campbell asking her to leave a statement here.

Mark Reynolds

23:15 PM, 7th December 2011
About 8 years ago

Thanks fay - never mind 🙂

23:17 PM, 7th December 2011
About 8 years ago

Please note that the UKALA logo has been removed from this website pending our renewal application which was submitted to UKALA on 5th October and is currently being processed. Campbell Property has been a member of UKALA since 2007

Can anyone confirm that the UKALA and MLAS are two separate organisations?

23:25 PM, 7th December 2011
About 8 years ago

Hi mark i have also contacted the NLA for a comment of whether or not they are recommending Campbell as having "good landlord" skills as they are promoting them also on their website??

Mark Alexander

13:37 PM, 9th December 2011
About 8 years ago

** FURTHER UPDATE **

A balancing article has been posted here >>> http://www.property118.com/index.php/letting-agent-ripped-apart-by-social-media/21893/

I also see that Campbells suspension has now been removed from the MLAS website.

14:31 PM, 9th December 2011
About 8 years ago

Hi Mark i did just write a comment in reply but it didn't even say awaiting approval? not sure if i am able to post?

Mark Alexander

14:34 PM, 9th December 2011
About 8 years ago

Hello Fay. No you are definitely not block as you can see. This is the only comment we have received from you today. By all means re-post.

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