Letting agents vetting systems

I use letting agent to find my tenants and have recently used one of the big companies in my area.

They found a tenant and carried out the vetting and paperwork etc, since the tenant moved in he hasn’t paid any rent. When I asked for a copy of the paperwork they had on file I was sent the credit file, application form, an out of date passport, 1 page of a bank statement and two references.

I have my suspicions that the references are fake and have asked if there should be more statements to show rent out and salary in, and payslips … but they don’t get these. I am quite surprised that these weren’t checked as part of the process as anyone can cobble a reference together. 

Is this normal, and where do I stand with them if it’s not ?

Thanks

Julie

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