Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
Posted in a discussion thread for inventory clerks is an interesting comment that “maybe quick, cheap and maybe enough is what landlords and agents want and deserve from their inventory reports …….”
This has a hit a chord after a long and protracted conversation with an agent regarding what a landlord really wants from a report.
It definitely seems to be first and foremost about cost (the lower the better; free has even been muted by one landlord!) however we have also found that (some) landlords attempt to deflect away from the issues in their properties by asking for less detail (?!) so as not to bring potential problematic issues to the attention of their new occupants but in the very same breath then want tenants to pay for every last mark, scuff, blemish or speck of dust!
Now I can understand both angles as I have been both a previous tenant and landlord, but as a clerk and inventory provider I would argue that if you view a report in the same way as you would evidence in a court of law then the level of detail and accuracy is absolutely paramount and can mean the difference between getting a deposit back intact or being compensated for issues at the end of the tenancy.
I make no apologies for the length of our reports; they describe, signpost and reference the issues as seen because our role as inventory clerks is not to attempt to minimize those issues but to accurately report on what we find backed up with consistently applied objective evidence.
Now if landlords don’t want this level of detail and agents don’t want to pay for what I would consider is a fair rate for the skill provided by the clerk (and or company) then perhaps they should be asking themselves what they really want ……. “quick, cheap and maybe enough” but is this what they (and the tenants) deserve?
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