10:55 AM, 20th February 2017, About 5 years ago 2
Bought a flat over 5 years ago in 2011 for son to live in whilst at uni, flat suffered damp problems which got progressively worse and were reported to managing agents numerous times by phone and email.
It took the then managing agents nearly 2 years to get quotes for repairs and section 20 to go through and we had paid our share of the costs. Work was due to start 3 years ago but the freeholder changed agents and work was cancelled and our money returned.
New Agents were appointed and it took another 3 years to get new quotes etc. The quotes were a lot higher than the ones agreed in 2012. There were 2 flats situated over a well known grocery store both suffering damp. We filed papers for arbitration but the owners of the other flat had their hearing first, the agents asked us not to continue with our arbitration as it would be the same outcome, the managing agent also promised to send us the ruling on the arbitration but this has never happened.
The outcome was that our share of the costs to repair the fabric of the building to prevent ingress of water was reduced in line with what we what we had paid in 2012, and that the freeholder would pay 79% for the costs of repairs to our flat. The work has now been completed to the fabric of the building that was causing the ingress of damp.
During this 5 year delay our flat our flat has become so badly damaged that parts of the ceilings have collapsed tiles fallen off the walls and every wall is damp with wall paper hanging off and plaster work crumbling and has been uninhabitable for the last 2 years.
The agents now have 3 quotes for the work on the flat and have had for some time but since they have all the quotes they haven’t been answering emails and are unavailable to speak to us on the phone and don’t return phone calls.
We estimate we have lost over 12K in rent revenue and council tax whilst the flat has been uninhabitable, any advice would be appreciated.