DWP Xmas opening times

by CARIDON LANDLORD SOLUTIONS

14:36 PM, 12th December 2019
About 11 months ago

DWP Xmas opening times

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DWP Xmas opening times

Although this is more tenant specific it may be quite useful to share with landlords with tenants in difficulty.

Please see below for the Christmas 2019 benefit payment arrangements, DWP office opening hours and phone line operating hours.

Payment Arrangements

As we did last year, to make sure customers’ payments are not delayed due to the Christmas and New Year public holidays, we have arranged to make some payments early.

The table below shows when payments will change over Christmas and New Year.

Universal Credit payment dates

Customers payment is due on… Customer payment will be received on
Monday 16 December Monday 16 December
Tuesday 17 December Tuesday 17 December
Wednesday 18 December Wednesday 18 December
Thursday 19 December Thursday 19 December
Friday 20 December Friday 20 December
Saturday 21 December Friday 20 December
Sunday 22 December Friday 20 December
Monday 23 December Monday 23 December
Tuesday 24 December Tuesday 24 December
Wednesday 25 December Tuesday 24 December
Thursday 26 December Tuesday 24 December
Friday 27 December Friday 27 December
Saturday 28 December Friday 27 December
Sunday 29 December Friday 27 December
Monday 30 December Monday 30 December
Tuesday 31 December Tuesday 31 December
Wednesday 1 January Tuesday 31 December
Thursday 2 January Thursday 2 January
Friday 3 January Friday 3 January

 Payment dates for all other benefits

The table below shows when payments will change over Christmas and New Year.

Customers payment is due on… Customer payment will be received on
Monday 16 December Monday 16 December
Tuesday 17 December Tuesday 17 December
Wednesday 18 December Wednesday 18 December
Thursday 19 December Thursday 19 December
Friday 20 December Friday 20 December
Monday 23 December Monday 23 December
Tuesday 24 December Tuesday 24 December
Wednesday 25 December Tuesday 24 December
Thursday 26 December Tuesday 24 December
Friday 27 December Tuesday 24 December
Monday 30 December Monday 30 December
Tuesday 31 December Tuesday 31 December
Wednesday 1 January Tuesday 31 December
Thursday 2 January Tuesday 31 December
For the following benefits:

Personal Independence Payment
Bereavement Support Payment
Pensions
Disability Living Allowance

Thursday 2 January
For the following benefits:
Job Seekers Allowance
Employment and Support Allowance
Income Support

Friday 3 January Friday 3 January

 Jobcentre Plus Office opening times

Date Arrangement
Monday 16 to Friday 20 December All of our offices and phone lines will be open as normal
Saturday 21 December

 

Child Maintenance Group and Debt Management will be open as normal, other parts of Operations will be closed
Monday 23 December All of our offices and phone lines will be open as normal
Tuesday 24 December All of our offices will be open as normal – phone lines will close at 5pm
Wednesday 25 December

(Christmas Day – public holiday)

All of our offices and phone lines will be closed
Thursday 26 December

(Boxing Day – public holiday)

All of our offices and phone lines will be closed
Friday 27 December Offices in England and Wales will be closed.

Offices in Scotland will stay open until 6pm for UC and 5pm for Legacy Benefits.
(including IS, JSA, ESA, MA and SF)

PIP and DLA lines will stay open until 4pm, but Access to Work and IIDB lines will be closed all day

Saturday 28 December All of our offices and phones lines will be open as normal
Monday 30 December

 

All of our offices and phones lines will be open as normal
Tuesday 31 December All of our offices will be open as normal – phone lines will close at 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

All of our offices and phone lines will be closed
Thursday 2 January

(public holiday – Scotland only)

Offices in England and Wales will be open as normal, offices in Scotland will be closed
Friday 3 January onwards All of our offices and phone lines will open as normal

 DWP phone line operating times 

NINo, National Benefit Fraud Hotline, Carer’s Allowance, Attendance Allowance, Jobcentre Enquiry Line

Date Arrangement
Saturday 21 December Closed
Sunday 22 December Closed
Monday 23 December 8am to 6pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December

(Christmas closure day – except Scotland)

Closed – England & Wales

8am to 5pm Scotland

Saturday 28 December Closed
Sunday 29 December Closed
Monday 30 December 8am to 6pm
Tuesday 31 December 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8am to 6pm England & Wales

Closed – Scotland

 Warm Home Discount Scheme

Date Arrangement
Saturday 21 December Closed
Sunday 22 December Closed
Monday 23 December 8.30am to 4.30pm
Tuesday 24 December 8.30am to 4.30pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December

(Christmas closure day – except Scotland)

Closed – England & Wales

8.30am to 4.30pm Scotland

Saturday 28 December Closed
Sunday 29 December Closed
Monday 30 December 8.30am to 4.30pm
Tuesday 31 December 8.30am to 4.30pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8.00am to 4.30pm  England & Wales

Closed – Scotland

 Disability Living Allowance

Date Arrangement
Saturday 21 December Closed
Sunday 22 December Closed
Monday 23 December 8am to 7.30pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December

(Christmas closure day except Scotland)

Closed  – England & Wales

8am to 4pm Scotland

(Excludes Industrial Injuries Benefit, Access to Work and Special Rules Terminally Ill Lines which will be closed)

Saturday 28 December Closed
Sunday 29 December Closed
Monday 30 December 8am to 7.30pm
Tuesday 31 January 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8am to 7.30pm England & Wales

Closed Scotland

Personal Independence Payment

Date Arrangement
Saturday 21 December Closed
Sunday 22 December Closed
Monday 23 December 8am to 7.30pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December

(Christmas closure day except Scotland)

Closed  – England & Wales

8am to 4pm Scotland

Saturday 28 December

 

Closed
Sunday 29 December Closed
Monday 30 December 8am to 7.30pm
Tuesday 31 December 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8am to 6pm England & Wales

Closed – Scotland

 UC Initial Evidence Interview and re-booking

Date Arrangement
Saturday 21 December Closed
Sunday 22 December Closed
Monday 23 December 8am to 6pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December

(Christmas closure day except Scotland)

Closed – England & Wales

8am to 6pm Scotland

Saturday 28 December Closed
Sunday 29 December Closed
Monday 30 December 8am to 6pm
Tuesday 31 December 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8am to 6pm England & Wales

Closed – Scotland

 Jobseekers Allowance New Claims, Winter Fuel Enquiry Line

Date Arrangement
Saturday 21 December Closed
Sunday 22 December Closed
Monday 23 December 8am to 6pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December

(Christmas closure day except Scotland)

Closed – England & Wales

8am to 5pm Scotland

Saturday 28 December Closed
Sunday 29 December Closed
Monday 30 December 8am to 6pm
Tuesday 31 December 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8am to 6pm England & Wales

Closed – Scotland

Jobseekers Allowance Online

Date Arrangement
Saturday 21 December Closed
Sunday 22 December 9am to 3pm
Monday 23 December 8am to 7pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

8am to 7pm
Friday 27 December 8am to 7pm
Saturday 28 December Closed
Sunday 29 December 9am to 3pm
Monday 30 December 8am to 7pm
Tuesday 31 December 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8am to 7pm

 Pension Credit Claims, Pension Credit Enquiry, State Pension Enquiry

Date Arrangement
Saturday 21 December Closed
Sunday 22 December Closed
Monday 23 December 8am to 7.30pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December

(Christmas closure day except Scotland)

Closed – England & Wales

8am to 5pm Scotland

Saturday 28 December Closed
Sunday 29 December Closed
Monday 30 December 8am to 7.30pm
Tuesday 31 December 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January

(public holiday – Scotland only)

8am to 7.30pm England & Wales

Closed – Scotland

 Child Maintenance Options

Date Arrangement
Saturday 21 December 9am to 4pm
Sunday 22 December Closed
Monday 23 December 8am to 8pm
Tuesday 24 December 8am to 5pm
Wednesday 25 December

(Christmas Day – public holiday)

Closed
Thursday 26 December

(Boxing Day – public holiday)

Closed
Friday 27 December 8am to 8pm
Saturday 28 December 9am to 6pm
Sunday 29 December Closed
Monday 30 December 8am to 8pm
Tuesday 31 December 8am to 5pm
Wednesday 1 January

(New Year’s Day – public holiday)

Closed
Thursday 2 January 8am to 8pm

Contact Sherrelle for offline Universal Credit advice

Sherrelle is an independent consultant and is recommended by Property118 for landlords who require professional advice and assistance in regards to dealing with Universal credit related matters

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Comments

Mick Roberts

12:16 PM, 14th December 2019
About 11 months ago

Sherrelle,

Maybe u could add:

Ooh by the way, when u ring UC, u will be queuing for an hour, they will answer & say they will ring u back the next day & they won't.

Alan Wong

16:33 PM, 1st January 2020
About 10 months ago

We can confirm despite the above payments date arrangements all our tenants on UC where the UC housing costs are set up for direct payments (APA), 'non' of which were paid to us since 25.12.19. We are in several thousands of pounds of non payment from the UC office while the tenants who are responding to us since then all confirmed the UC office has paid them their UC allowance. So for the UC office to be able to pay the tenants but not the landlord must raises questions to their unjustified ill treatment towards private housing providers.

Mick Roberts

9:33 AM, 2nd January 2020
About 10 months ago

Yes, all mine due 25th & 26th & 28th Dec were late.
Tenants got paid their bit though.
No explanation from UC nothing. Whereas HB if it did happen would email us.

Like JC says, once UC Decided the Landlord wasn't important any more & UC took the Landlord out the equation, he's out of here.


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