DWP Service Testers Required
DWP are making improvements to the current version of the UC47 form. The form is widely used by landlords when applying for direct payment of the claimants Housing Cost.
The UC47 will be moving to an online version where the form will be completed and submitted online.
On Tuesday 6th February 2018 and Wednesday 7th February 2018 DWP would like to do some testing in Croydon with Landlords to ensure that the new format is user friendly and works.
This would also be a good opportunity for Landlords to provide feedback on the design and content.
If you have tenants that are on Universal Credit and are familiar with the UC47 process in requesting direct payment and would like to take part in the testing please urgently get in contact with me. I would be most grateful if you would like to use the contact form below 🙂
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Member Since October 2013 - Comments: 1308 - Articles: 10
10:01 AM, 17th January 2018, About 8 years ago
Hi Sherelle
Does the landlord need to be in Croydon, or have properties in Croydon, or is that just where the DWP team doing this testing is based?
Member Since June 2013 - Comments: 3246 - Articles: 81
11:45 AM, 17th January 2018, About 8 years ago
Ha ha, they are nuts Sherrelle.
Are they finally waking up & smelling the coffee?
Gees, me & Rob could perfect the form in 2.4 seconds.
LISTEN & LEARN FROM HISTORY YOU NUTS DWP PEOPLE!!!
When LHA came in, in 2008, HB needed big long 4-8 pages form to prove arrears, prove cannabis (Every tenant on it, but no proof), Landlords still wasn’t getting paid due to complexity of form, tenants were still receiving Tax payers money & spending it.
Then approx. 2012, HB recognised this arrears form wasn’t/isn’t working & said just send us email to tell us tenant in arrears, job done.
This is the text now that most HB authorities take to get payment quickly to Landlord & no more wasted money to tenant to fuel their drug habit:
I confirm XXXXX hasn’t handed over any of the last 8 weeks of LHA money you have gave her & is now over 8 weeks in arrears, if you could revert payments to me please.
Job done.
SIMPLE DWP ARE YOU LISTENING??????
We all told DWP this UC47 form is nuts & the complexity of getting it to DWP & the different form if u can secure email WHICH NO LANDLORDS HAVE, & the different address for this & that & different form for deductions etc. AAAAAHHHH……..
And then different address for Full Service, different address for Live service etc.
No wonder Homelessness is flying through the roof, solve this, u solve some of the problem.
I told DWP UC tenant in arrears Feb 16, nothing has been done until Jan 18 now top top man at UC has now heard of the case.
Sherrelle, PLEASE pass all my text on, I ain’t got houses in Croydon, but it don’t matter where they are, it’s the same all over.
Member Since December 2015 - Comments: 828
12:57 PM, 17th January 2018, About 8 years ago
are the dwp paying a fee to the testers?
Member Since March 2015 - Comments: 34
10:52 AM, 31st January 2018, About 8 years ago
It would be a good idea to have a website where landlords can post how many emails they sent to DWP and how many received a reply and I do not mean the automated response message. It would be a very interesting statistic. Many landlords do not receive a response at all. Once we have gathered the statistic we should discuss it with DWP. Unfortunately this test does not cover this problem.
Member Since June 2013 - Comments: 3246 - Articles: 81
2:42 PM, 31st January 2018, About 8 years ago
Reply to the comment left by Charles Fonteijn at 31/01/2018 – 10:52
Yes Charles exactly that, we don’t receive a response at all, yet when HB reply to us, we solve problems & homelessness.
No reply = more homelessness, it is as simple as that.