DWP Service Testers Required

DWP Service Testers Required

15:33 PM, 16th January 2018, About 5 years ago 5

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DWP are making improvements to the current version of the UC47 form.  The form is widely used by landlords when applying for direct payment of the claimants Housing Cost.

The UC47 will be moving to an online version where the form will be completed and submitted online.

On Tuesday 6th  February 2018 and Wednesday 7th February 2018 DWP would like to do some testing in Croydon with Landlords to ensure that the new format is user friendly and works.

This would also be a good opportunity for Landlords to provide feedback on the design and content.

If you have tenants that are on Universal Credit and are familiar with the UC47 process in requesting direct payment and would like to take part in the testing please urgently get in contact with me. I would be most grateful if you would like to use the contact form below 🙂

Contact Sherrelle for offline Universal Credit advice

Sherrelle is an independent consultant and is recommended by Property118 for landlords who require professional advice and assistance in regards to dealing with Universal credit related matters


Robert M

10:01 AM, 17th January 2018, About 5 years ago

Hi Sherelle

Does the landlord need to be in Croydon, or have properties in Croydon, or is that just where the DWP team doing this testing is based?

Mick Roberts

11:45 AM, 17th January 2018, About 5 years ago

Ha ha, they are nuts Sherrelle.

Are they finally waking up & smelling the coffee?

Gees, me & Rob could perfect the form in 2.4 seconds.

When LHA came in, in 2008, HB needed big long 4-8 pages form to prove arrears, prove cannabis (Every tenant on it, but no proof), Landlords still wasn't getting paid due to complexity of form, tenants were still receiving Tax payers money & spending it.

Then approx. 2012, HB recognised this arrears form wasn't/isn't working & said just send us email to tell us tenant in arrears, job done.
This is the text now that most HB authorities take to get payment quickly to Landlord & no more wasted money to tenant to fuel their drug habit:

I confirm XXXXX hasn’t handed over any of the last 8 weeks of LHA money you have gave her & is now over 8 weeks in arrears, if you could revert payments to me please.

Job done.


We all told DWP this UC47 form is nuts & the complexity of getting it to DWP & the different form if u can secure email WHICH NO LANDLORDS HAVE, & the different address for this & that & different form for deductions etc. AAAAAHHHH........
And then different address for Full Service, different address for Live service etc.

No wonder Homelessness is flying through the roof, solve this, u solve some of the problem.

I told DWP UC tenant in arrears Feb 16, nothing has been done until Jan 18 now top top man at UC has now heard of the case.

Sherrelle, PLEASE pass all my text on, I ain't got houses in Croydon, but it don't matter where they are, it's the same all over.

terry sullivan

12:57 PM, 17th January 2018, About 5 years ago

are the dwp paying a fee to the testers?

Charles Fonteijn

10:52 AM, 31st January 2018, About 5 years ago

It would be a good idea to have a website where landlords can post how many emails they sent to DWP and how many received a reply and I do not mean the automated response message. It would be a very interesting statistic. Many landlords do not receive a response at all. Once we have gathered the statistic we should discuss it with DWP. Unfortunately this test does not cover this problem.

Mick Roberts

14:42 PM, 31st January 2018, About 5 years ago

Reply to the comment left by Charles Fonteijn at 31/01/2018 - 10:52
Yes Charles exactly that, we don't receive a response at all, yet when HB reply to us, we solve problems & homelessness.
No reply = more homelessness, it is as simple as that.

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