Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
10:47 AM, 14th March 2015, About 9 years ago
Reply to the comment left by "Kugan Lingam" at "14/03/2015 - 10:45":
Why has it taken so long for a possession date?
.
Mark Alexander - Founder of Property118
11:04 AM, 14th March 2015, About 9 years ago
Reply to the comment left by "Kugan Lingam" at "14/03/2015 - 10:46":
24 hours notice is acceptable but if the tenant refuses access then you MUST NOT enter the property without a Court order.
.
Mark Alexander - Founder of Property118
11:09 AM, 14th March 2015, About 9 years ago
Reply to the comment left by "Kugan Lingam" at "14/03/2015 - 10:46":
I re commend you to give 72 hours notice and to post the letter first class and obtain a certificate of posting from your post office which is free. Do not use recorded or registered post because your tenant can refuse delivery. And you will not be aware until it is too late. Do not post by hand unless you have an independent witness who will be prepared to back you up in Court if necessary. Do not rely on text or email.
.
David Asker
11:57 AM, 14th March 2015, About 9 years ago
Just coming back to the locksmith point, as long as your Dad ensures he has the right equipment with him it should be fine.
However we have seen landlords use builders before that were unable to get into the property without damaging the door and frame significantly.
Mark Alexander - Founder of Property118
12:08 PM, 14th March 2015, About 9 years ago
Reply to the comment left by "David Carter" at "14/03/2015 - 11:57":
It is very easy to get into a Yale type lock. If you drill a hole in the lock barrel immediately above or below where the key goes in, insert key and turn hard with a pair of pliers then you're in. It takes seconds. Before anybody asks, no I'm not a professional burglar LOL. I have seen it done many times though by locksmiths and am now confident to do it myself.
.
Dr Rosalind Beck
15:56 PM, 15th March 2015, About 9 years ago
Reply to the comment left by "Kugan Lingam" at "14/03/2015 - 10:45":
Hi Kugan. Yes, you're on the ball about the 42 days - that sounds about right. But you have to make sure you attend if there is a hearing at the last minute as the judge will not advocate for you and could easily still give the tenant longer if you're not there to say that he shouldn't. If the guy does try and pull this off at the last minute it would be useful to have the document ready - maybe someone else here can explain what's necessary - to save me having to go and find it in my old files somewhere. The statement we gave the judge mentioned all the relevant dates which showed that the tenant had no right in law to stay any longer. All the best.
11:23 AM, 26th March 2015, About 9 years ago
I managed to eventually evict tenants who were not paying their rent. The council then very kindly gave them a nice council property nearby!,in fact I found out later on that they were not paying ANY of their household bills.These people were cute, by either putting ownership of valuables in the non working partners name and by the working partners car being on lease, it was tricky for me to find a way of recovering the nearly £4000 of back rent and costs owed. However I went to court and obtained a ccj for the amount owed against the working partner.She has a good professional job in the NHS,and after getting a n attachment to earnings following more court visits ( which meant her taking time off work)payments of £100 pcm are being taken direct from her wages, the debt is now down to £610. My point really is that if your tenant(s) are not fully employed in a proper regular job.You have little chance of recovering any unpaid rent that might be owed.The court system is not really fit for purpose and very slow.I managed to get some sort of justice, but the money doesn't make up for the lost nights sleep. Its so very difficult to judge whether people move in with the intention of non payment,Sadly in my experience up till now its English people who give the most trouble,Eastern Europeans in my experience just work hard and pay their rent, without trying to hide behind laws which they now know is likely to protect them no matter what,, at least in the medium term. If the labour party win the election and bring in a guaranteed 3 year tenancy and/or abolish section 21 then God help us landlords.
14:14 PM, 26th March 2015, About 9 years ago
Reply to the comment left by "chris mccauley" at "26/03/2015 - 11:23":
Thank you Chris. Glad to hear you managed to action the CCJ and start to get back what is rightfully owed to you. I am praying that my tenant will get a job within the 6 years at which point I will do my best to track him down and do what you did. At the moment I am trying to get through to the court so that the CCJ gets registered but they are not responding to me at all. How did you go about getting the CCJ registered? I hear mixed advice on this but apparently a CCJ can't be registered unless it is "enforced"?
14:33 PM, 26th March 2015, About 9 years ago
Update: Just had the following response from the Romford County court:
Dear Sir/Madam,
The Court will only register the Judgement once you apply for the enforcement proceedings. There are various types of enforcement if you go to http://www.justice.gov.uk then click on forms and look for leaflet number EX321 this will explain the various types of enforcement you can make.
Regards
Romford County Court
-------------------------
This is the most ridiculous thing I have ever come across in my entire life.
15:08 PM, 26th March 2015, About 9 years ago
Hi Kugan,
I was under the impression that all ccj,s were logged under experion or some such national log and that ccj,s expired after 6 years.?so i don t know how important this is to have registered. However as i said in my previous post,from my experience its virtually impossible to recover debts apart from via attachment to earnings enforcement by the court,
This person may well have an income,but if its casual,or self employed then its impossible to prove what they are earning as they are not being paid via a proper wages dept. I know how it feels o have been ripped off in this way,your only comfort is that you have your property back.which is why i attach so much importance to fighting any change in the current property recovery system section 21 or if you want to risk it section 8 both of which which are already biased against landlords.
P.S.The TV show about high court enforcement by high court bailiffs is a route that appears easy,but when i tried they said that the local county court judges would not usually allow cases to be sent up to the court. Perhaps this has now changed?