15:33 PM, 15th September 2022, About 3 weeks ago 1
On June 4 2022 , the communal roof of my 7th floor apartment which I rent out was breached by rain water causing damage.
The event was a major inconvenience to my tenant who had to vacate the premises for a time. This was reported to the property management company, both by phone and through the repair reporting system and we were subsequently told that the roof had been repaired.
I then sent in pictures and videos of the damage to my apartment in order to claim on the insurance which should be covered through the service charges I pay.
At first I was told by the management company that there would be a £400 excess charge. They later backed down when challenged.
Three companies attended with view of preparing a quote, but the management company claimed to have received only one quote and were chasing the other two.
On the 8th of September 2022 more leaks started coming from the same roof, causing more damage and misery to the property and my tenant. The company that did the inspection on the new damage informed us that the roof had never been repaired. Meaning that we had been misled all along.
As winter is fast approaching and the management company’s apparent disinterest in resolving the issue, despite continuing to charge for services not rendered – a breach in the terms of contract – it has become is major cause for concern.
As even if I repair the flat with my own money, I have no guarantee that it will not be damaged again.
I have written to the directors and phoned numerous times but feel that I am being fobbed off.