6 weeks backlog at the DPS?

6 weeks backlog at the DPS?

8:53 AM, 29th January 2019, About 3 years ago 12

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On August the 16th 2018 I left rented accommodation to get back on the property ladder. I had been a good tenant and had a good working relationship with the landlord. All seemed well until the landlord decided to dispute the return of our deposit and on the 28th of August his complaint was logged with the Deposit Protection Service.

His claims for damage and missing items were ridiculous in the extreme, but he had lost his copy of the contract and inventory and therefore he couldn’t back up any of his claims I however did have a contact and inventory so could prove he was lying .

Even with such an open and shut case I am still waiting for the return of my deposit 5 months later, I thought the Deposit Protection Service was meant to speed up this process and root out dishonest landlords.

I have spoken to the Deposit Protection Service today and there is still a six week backlog and that it is looking like March when it will finally be resolved. I was wondering if anyone else (tenant or landlord) was receiving a similarly poor service.

Many thanks



by Rob Crawford

20:46 PM, 27th March 2019, About 2 years ago

I think landlords and tenants can learn from Onslow's experience here. Once the dispute resolution process commences the tenant and landlord have the opportunity (14 days) to submit evidence in support of their case. Once the 14 days has elapsed, the adjudication process commences and a result is communicated after 28 days. However, it would appear that DPS does not advise if the other party has not submitted any evidence. In which case, if you have not heard anything after the 42 days (14 + 28) has elapsed, then it's time to submit a Statutory Declaration.

by Rob Crawford

20:50 PM, 27th March 2019, About 2 years ago

A bit strange, my original communication offering help to Onslow on this thread has disappeared!

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