14:13 PM, 8th October 2021, About 9 months ago 1
Between July and September (inclusive), six agents were excluded from The Property Ombudsman (TPO) for failing to pay compensatory awards.
The excluded agents include:
All agents failed to pay awards made and were referred to the scheme’s independent Compliance Committee, which ruled that they should be excluded from The Property Ombudsman scheme. However, it’s important to reiterate that of the 2,473 financial awards made to consumers in 2020, 2,433 were paid. 98% of Ombudsman awards are complied with by agents demonstrating TPO’s effectiveness in ensuring consumers continue to receive appropriate redress.
As part of TPO’s process, notification of these expulsions have been shared with all relevant bodies, including both Local and National Trading Standards for further investigation.
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