Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up10:10 AM, 10th January 2025, About 2 weeks ago
Don't get me started on Licensing, here's my reply to Nottingham Council Imbecile Selective Licensing scheme this morning & yesterdays email:
Thank you for replying.
I'm referring to your other more included email in this reply as XX & XX need to know why their job so hard & so many Landlords selling & not taking their tenants.
I haven't. I HAVEN'T. That''s my point.
I haven't provided them addresses, that's what I'm trying to tell you. Your pre-populated cr#p Nottingham Council website has done it. It does it on the payment page too. Told u this, Licensing doesn't listen. My mate used to design the website & said the Council never listened to feedback & the changes were easy to make.
Look at your box address.
I have NEVER stated High Street address Hucknall. On my 15 houses with the Letting Agent, the Letting Agent is IN ARNOLD. Your field has done this. Granted, I may not have seen it put it in & not deleted it, but sort out this cr#p website please. I told Licensing in 2018 it was cr#p. Licensing said not. Linda Woodings stood up in Dec 2019 & said Yes we admit there were some flaws with website. It's better, but still cr#p.
Why would I put TWO addresses in?
I don't want em processed this month. Nor do the tenants. Take 5 years if you like, we do not care. I'm making the point Licensing give us deadlines, but take 4 years to reply to a query to tenants.
I've got some category one hazards at my houses right now that's been reported to u where Nottingham Council in charge of tenant & Licensing done bob all about it.
So my point of contact is XX but someone else can write to me? I can't cope with this bulls__t. I'm selling the lot.
Just one address Please Helen the PO Box address. Ooh by the way the website also got addresses wrong for Council Tax that went to court & Judge chucked it out & said to Council Why don't u check things first.
Yesterdays reply:
I've just had this Codswallop off Nottingham City Council Selective Licensing.
And they wonder why Nottingham homeless bill is £8 million a year. I know Team leaders who have been in homeless 18 months. You a disgrace Nottingham Council.
I filled these License forms in a year ago. And you give me 21 days? For something that has no bearing on the tenants lives whatsoever but wastes their rent money on your imbecile admin.
My Reply at the top & extracts from the Council letter below.
XXX
I'm away. Please don't give me 21 days or else the catastrophic.
So you telling me this difference in address will result in not 'duly made'? What does duly made mean?
Will this make the tenants house any better?
And you want me to start a new application? Pay again I presume?
Do you want me to send this to the Media? I've BCC'd a few in if they want to take it up.
The address for all is
XXX
I've been telling you 7 years, you got a problem with Nottingham Council website that repopulates fields wrongly.
Show me where I have put the High Street address?
So u give us 21 days & yet u want another 6 months?
Have u any idea of the homeless in Nottingham?
What a load of Codswallop.
Don't grant me a License, perfect excuse to sell all my houses now instead of keeping em for the tenants.
Mick Roberts
Dear Applicant,
Please find attached a document requesting some additional information for your application for a Selective licence.
Kindly provide this/these document(s) and or any additional information requested at your earliest convenience but no later than 21 days.
We will put your application on hold until the information is received. If the 21 days are exceeded and we do not have a response from you, we may cancel the application, meaning you will need to reapply and your property would be unlicensed
Below are details of what is missing from your application and, as such, what you need to provide to us within the deadline given, failure to do so could mean that the application is not ‘duly made’ and will be cancelled.
This would mean property would remain unlicensed and a new application would be required.
Address confirmation for Licence Holder, Mr Mick Roberts.
We have received the below applications. The address for Mr Roberts on some of the applications is XXX and on others it is XXX , XXX
Please can you clarify which address is to be used for all applications received.
You should be aware that we will make a determination of your application whether you provide this missing information/documents or not. However, in the absence of what we have requested from you, the likelihood that we will not grant a licence is greatly increased. In that scenario, we could refuse to grant a licence for the property to operate as a Selective Licensing property
Northern Observer
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Sign Up10:59 AM, 10th January 2025, About 2 weeks ago
It’s just another way to tax us. Oldham council are no better, raised an issue with a neighbouring property, they did nothing.
Chris @ Possession Friend
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Sign Up11:12 AM, 10th January 2025, About 2 weeks ago
Article ( by whom ? ) should read, instead of .... increased costs for Landlords, - Increased costs / rent for Tenants.
Business costs get passed on and are borne by the end - user. ( Tenant )
Needs a better Awareness campaign to Tenants in Licensing areas.
Markella Mikkelsen
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Sign Up12:29 PM, 10th January 2025, About 2 weeks ago
In June I received a letter from Oldham SL team, threatening me with criminal prosecution plys £30,000 fine etc, for not having an SL. For a property I do NOT own or have any connection to. Below is my response to them. And yes - the words Idiotic Self-Indulgent Nonsense were aimed at the SL team. No regrets. I did not even get an apology.
1. I would expect the originator of this communication to have done some basic groundwork, i.e. establish who the legal owner is. It appears that the council has failed to do this most basic level of due diligence.
2. I hold a license for a different property in Oldham - one I actually own. My email and contact number are therefore readily available to you. It would have been a simple (and polite) act of courtesy to contact me and inquire why this property is unlicensed, and would have taken considerably less time (time = taxpayers money) than writing and posting this threatening letter.
3. I understand that the council is desperate for cash but the contents of this letter are unacceptable. Have you checked whether the property is rented out? If so, is the landlord keeping it in good condition and is the tenant happy? And if so, why are you labelling the landlord a criminal without evidence? If you fine the landlord and make him/her bankrupt, what do you think will happen to the tenant?
I understand that we are going through a housing crisis. Unfortunately this is partly of your own making and you are now reaping the rewards of over a decade of anti-landlord policies. This letter is the perfect example of years of idiotic self-indulgent nonsense.
Good, dependable, hard-working landlords like myself are part of the housing solution. We are now becoming a collector's item.
Years of anti-landlord policies and vitriol have added to every landlord's running costs and they are now all leaving the sector in droves. The ones that haven't yet are passing all the costs of your policies to their tenants.
One day someone will join up the dots. But by then it will be too late.