Scottish tenants claim lack of awareness of their rights

A report claims Scottish tenants are unaware of their rights and fear complaining about issues to their landlord.

According to Consumer Scotland’s A Fairer Rental Market: Exercising Tenancy Rights in Scotland’s Private Rented Sector report, despite the majority of tenants reporting that they would feel confident seeking resolutions from their landlord or letting agent (63%).

However, only a minority (9%) seek further resolution if problems are not initially addressed.

Tenants feel uncertain about their rights

Consumer Scotland Policy Manager Eva Ablett said: “Tenants said they often feel uncertain about their rights and how to resolve their issues when things go wrong. Many find that existing options, such as the Tribunal, can be difficult to navigate and take time, which can put them off.

“Our research shows that access to clear information is needed to help tenants raise issues as soon as they occur. Access to free, ongoing advice and support and user-friendly redress options are also essential to help renters secure fair outcomes.

“We welcome the actions that the Scottish government is taking to improve the renting experience, but we want to see a more coordinated approach to information, advice and redress systems to ensure tenants are better protected and empowered in the future.”

First-time renters held more optimistic views of landlord relationships

When taking a closer look at the report, whilst some tenants were unaware of the extent of their rights, some tenants expressed mistrust and frustration, particularly with letting agents.

However, first-time renters and those renting directly from a landlord, particularly under private rental contracts, held more optimistic views of landlord relationships.

The report claims tenants often seek advice when issues become critical due to personal factors, such as health concerns, and claims tenants feel overwhelmed by existing mechanisms to resolve issues.

The report has made a series of recommendations to the Scottish government, including clearer guidance for tenants and landlords on their rights and obligations following the passage of the Scottish Housing Bill.

Improved access to free advice services at an early stage to support tenants in resolving issues and ongoing support for tenants engaging with formal redress processes.