9:54 AM, 27th February 2023, About 7 months ago 1
New research shows that four in 10 non-freehold tenants do not feel completely safe in their homes.
A national sample of 2,000 non-freehold tenants was surveyed twice over an 18-month period (from 2021-2023) to assess whether their perception and impression of building safety has changed.
Findings from the management software company Zutec revealed that eight out of 10 non-freehold tenants felt safety issues raised were not responded to adequately or effectively enough by the building manager or owner.
There was some improvement between surveys but much still remains unsatisfactory. Only 39% of non-freehold tenants confirmed they feel ‘very safe’ in their properties.
This figure remained consistent, with no change in the 18 months between the two polls being conducted—despite mounting pressure on asset owners and property managers surrounding incoming building regulations, such as the Building Safety Act 2022.
Almost half (41%) of residents questioned in 2023 also stated they have experienced or observed fire safety hazards in their building/home such as non-existent or faulty sprinkler systems, fire alarms or extinguishers, or issues such as fire escapes being locked.
However, this figure was an improvement on 18 months ago, where over two-thirds (68%) had observed or experienced fire safety issues in their building.
Taking immediate action once a fire safety issue has been flagged is non-negotiable, according to fire safety regulations. Only a fifth (21%) said that the party responsible for maintenance responded quickly when safety-related issues were raised.
When asked about the extent to which they were satisfied that their voice was heard concerning fire safety and maintenance issues, less than a quarter (22%) felt ‘very satisfied’ with the service received.
Emily Hopson-Hill, Zutec’s chief operating officer said: “Ultimately, residential safety and security must move on from a box-ticking exercise to become baked into the whole building lifecycle, from planning to building to handover and beyond.
“With the regulatory landscape changing, now is the time to up the ante to ensure their residents feel 100% safe in their properties. In the here and now it’s non-negotiable.”
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