Mydeposits moves tenancy deposit schemes to Total Property

The Total Property website for deposit protection is a car crash…. please can this be sorted.

I completely agree with the first comment. I spent an hour of my Sunday trying to add a new deposit. Ridiculous website. No help no simple instructions. We are expected to just guess what to do. Gave up. Moved to TDS which was simple and took just five minutes despite me never seeing it before. Will never use Mydeposits/Total Property again.

I am a landlord and also operate a small agency. As a landlord, I use the MyDeposits insurance scheme where I hold the deposit and PAY for insurance. As an agent I use their custodial scheme.
I have just attempted to log on on the new website. It only recognises me as an agent and a record showing nearly £40,000 worth of deposits has disappeared.
Further, the scheme only now only recognises me as an agent and I seem to have been erased as a landlord.
Can you imagine the kind of financial repurcussions I would face if I were to make an equivalent “error”? It’s one law for them and another for landlords! What a disgraceful shambles.

So much for one platform. It has me as landlord 1, 2 and 3. 1 and 3 show custodial deposits arranged by Open Rent. One of them should still be current but the other one is ancient history, as the tenant moved out about 3 years ago and mydeposits should have fully refunded their deposit.
Landlord 2 shows the insured deposits. Way back to when deposit protection was invented.
I fully refunded and unprotected 7 deposits over the weekend, which was relatively straightforward once I’d worked out where to find it on the not very user friendly website. It looks like it’s going to be incredibly complicated and long-winded if we need to retain any part of the deposit.
In the entire time deposit protection has existed I’ve never had a dispute. I only occasionally retain any deposit money. Usually as a few days rent when I haven’t insisted on the tenant leaving at the end of a rent period or when there is significant and very obvious cleaning needed. Certainly no one has ever felt I have been heavy handed enough for them to complain. Now we’re going to have to jump through ridiculous hoops, which will take time and will make us more likely to bill for even tiny stuff. Tenants are going to lose out with this new scheme.

I’ve only ever had to protect two deposits & that is for me selling to new Landlord where we’ve had to get Nottingham Council to pay deposit & rent up front to keep new Landlord happy.
And boy can I not use the website to deregister the deposit.
One deposit last week I had to return to tenant before the 30 days was up. And they pay me back the next day. Yes legally where do I stand?

Current one, sold house last week, can’t deregister it. Why is MyDeposits who we go to log in with then change the website to TotalProperty? AAahhh….

I agree with the first 2 commentators – a total shambols! I always used my deposits insured and when I had some more deposits to protect last week was shunted off to the Total Property website which is NOT intuitive. For anyone in the same boat the help link is actually on the my deposits website before you get transferred! but its still not good. Also 30-45 min wait on the “chat” for help. From others feed back I am now dreading what will happen if I need to un-protect a deposit. Also be warned if you have multiple tenants named on the tenancy you now need emails and phone numbers for each of them. A bit of a problem for my retired couple where he leaves all that stuff to her!

I agree with that’s been said above.
What they’ve done here is shambolic. I’m an agent and, like others, now have a significant mismatch in terms of the value of deposits held.
Releasing a deposit has also gone from being a perfectly straightforward process to being a right faff.
I would urge others to stay away from MyDeposits / Total Property currently – at least until they have sorted out the mess they have created.